Sr. Software Engineer

This is an exciting opportunity in Celestica's Hardware Platform Solutions (HPS) group to make a positive impact and be part of a rapid business growth in a dynamic environment. This individual contributor reports to the Customer Experience (CX) organization and will be empowered and responsible for troubleshooting and resolving customer technical issues arising from Customers' networking (routing, switching, security) software with a focus on SONiC Network Operating System (NOS) related issues.

The role is a hands-on technical role. The successful candidate will be an experienced technical support troubleshooter who has spent extensive amount of time successfully working on and resolving various technical issues, interfacing with customers, and managing escalations on mission-critical networks/operations. One who can be calm while working under pressure, and has strong operational experience to systemically and expediently drive issues/escalations resolutions.

The Network Engineer engages with customers to understand their topology and provides suggestions, answer questions, reviews configurations, troubleshoots issues. They are also expected to participate in pre-sales activities which include (but not limited to) assist Celestica's Sales Engineers and Business Development teams. They are expected to have a complete understanding of networking protocols that are common in a Data Center, Enterprise and Campus scenarios, Author test cases using Python/Go to assist with internal Q/A activities and author Application Notes for consumption by the customers. Should be highly experienced in troubleshooting a wide array of network related issues. Must have an understanding of switch and router architecture. Travel requirements may be up to 50% of the time.

Detailed Description

Performs tasks such as, but not limited to, the following:

* 10+ years of experience as Network Engineer handling switch and router products is required

* Experience on SONiC network operating system and FRR stack is required

* Experience in designing, configuring, troubleshooting, optimizing network hardware, topologies and deployments (DC/Enterprise/Campus) is required

* Deep understanding of networking concepts, architecture, topology (Places-In-Network), network protocols including but not limited to BGP, OSPF, ISIS, VXLAN, EVPN, IGMP, DHCP, BFD, VRF, Authentication (RADIUS/TACACS), Network Management protocols, NAT, Multicast, QoS (RoCE V2/DSCP), ACL, ZTP, Telemetry, Monitoring/Analytics is required

* Deep understanding of Router/Switch hardware architecture is required

* Proficiency in Linux is required

* Experience in C and scripting languages like Python/Go is a major plus

* Must have direct customer interface experience

* Must have experience is writing technical documentation (e.g.) Application Notes, FAQs, Installation Guides, User manual, Troubleshooting Guides

* Ability to travel up to 50% of the time (domestic and international)

* Ability to work on a rotation basis on weekends, holidays and during off business hours to coincide with North America and Europe working hours is required

Physical Demands

• Duties of this position are performed in a normal office environment.
• Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data.
• Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required.
• Occasional travel may be required.

Typical Experience

• 10+ years of relevant industry experience

Typical Education

• Bachelor's or Master's degree in Computer Science; Masters preferred
• CCNP, CCIE (R&S) or equivalent certification is a major plus