Curriculum Support Specialist, Contract Position

Job Description

SUMMARY: Drawing on a broad range of instructional, technical, and interpersonal abilities, the Curriculum Support Specialist, plays an instrumental role in supporting both proprietary and third-party products by resolving incoming curricular and technical issues, maintaining appropriate communication with internal and external customers based on formal and informal operating procedures, and meeting or exceeding all defined service level agreements.

ESSENTIAL FUNCTIONS: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

• Resolve all assigned issues within defined service level agreements.
• Interpret and translate tickets into actionable items for appropriate resolution teams, including any additional information discovered during investigation.
• Adhere to Stride's defined policies and procedures.
• Ensure that all support issues are properly tracked and resolved effectively and efficiently.
• Curate Stride users' feedback data, in order to effectively inform design changes in our curriculum.
• Maintain timely and appropriate communication with clients, using defined channels and within defined response parameters.
• Investigate, size, and resolve as needed various curriculum maintenance tasks. Modify or adapt existing procedures and methods as conditions warrant.
• Understand new developments within Product Development and how to support them.
• Refer the most complex problems to higher levels, based on formal and informal standard operating procedures.

Supervisory Responsibilities: This position has no formal supervisory responsibilities.

MINIMUM REQUIRED QUALIFICATIONS:

• Two years related experience

Certificates and Licenses: None required.

OTHER REQUIRED QUALIFICATIONS:

• Working experience with one or more Learning Management Systems (LMS)
• General understanding of curriculum concepts (e.g. objective-based learning, etc.)
• Teaching or curriculum experience in the K through 12 levels – OR – prior customer support experience
• Experience with content management systems
• Microsoft Office (Outlook, Word, Excel, PowerPoint, etc.); Web proficiency.
• Ability to communicate clearly verbally and in writing
• Strong ability and initiative to solve complex problems
• Focus on customer service and support principles
• Ability to clear required background check

DESIRED QUALIFICATIONS:

• Bachelor's degree in instructional, teaching, e-learning, or curriculum related field
• Administrative experience with Learning Management Systems (LMS)
• Experience with K12's systems and products
• Experience with ticketing systems (e.g. JIRA, Salesforce, etc.)

This is an hourly position at $25/hour (Contractor)

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This position is virtual.

Job Type

Contractor

The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is "at-will" as governed by the law of the state where the employee works. It is further understood that the "at-will" nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.

If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you can request the appropriate accommodation by contacting

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Stride, Inc. is an equal opportunity employer. Applicants receive consideration for employment based on merit without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or any other basis prohibited by federal, state, or local law. Stride, Inc. complies with all legally required affirmative action obligations. Applicants will not be discriminated against because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

Job Type

Contractor

The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is "at-will" as governed by the law of the state where the employee works. It is further understood that the "at-will" nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.

If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you can request the appropriate accommodation by contacting

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Stride, Inc. is an equal opportunity employer. Applicants receive consideration for employment based on merit without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or any other basis prohibited by federal, state, or local law. Stride, Inc. complies with all legally required affirmative action obligations. Applicants will not be discriminated against because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.