Community Manager

Basic Functions:

Responsible for the successful operation, financial management and maintenance of the property according to the objectives of the property owners and Baldwin Real Estate Corporation. Provide a habitable and safe property, which conforms to all health and safety laws and regulations. Manage property in accordance with all housing and employment laws. Ensure staff compliance with all company policies and procedures maintaining high standards of conduct whenever performing company or property business.

Payroll

Part-time position (20hrs/week) – Flexible schedule available. Normally 8:00AM-4:30PM. Position is compensated on an hourly basis. 

Relationships:

• Reports directly to Regional Property Manager
• Cooperates with Site Maintenance Supervisors, Leasing Agents, and outside vendors
• Maintain positive relations with residents, staff and vendors
• Maintain supportive relations with community, fire and police agencies

Key Goals:

• Maintain long-range planning attitude
• Maximize resident-retention
• Maintain property's emergency and risk management plan
• Operate within approved budget plan
• Update marketing plan semi-annually
• Implement and monitor efficient turnover program to ensure high resident satisfaction and retention
• Maintain good record keeping system
• Reduce liabilities, both physical and financial

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Description of Responsibilities and Typical Work Activities (Not limited to:)

A. Maintaining the Physical Asset

• Assist Site Maintenance Supervisor to prioritize maintenance service requests and work assignments, if needed, and follow-up with Site Maintenance Supervisor to assure proper completion.
• Make periodic inspections of each building and common grounds (minimum weekly)
• Evaluate maintenance operations periodically to determine cost-efficiency
• Conduct annual apartment inspection, record results, and coordinates all required repairs with Site Maintenance Supervisor

B. Marketing and Leasing 

• Lease units quickly and efficiently following approved policies to fill vacancies within 30 days from move-out.
• Maintain and update waiting list per government regulations
• Review all applications for completeness and then schedule credit checks and conviction reports. Process rental applications, secure credit reports, and previous landlord reference for each applicant. Advise applicants of acceptance or denial accordingly, in compliance with Section 8, LIHTC program, and fair housing laws.
• Assist in preparation of advertising and marketing programs. Develop an outreach program to find good qualified residents.
• Maintain efficient lease and property files in site office

C. Tenant Management

• Educate staff and residents concerning health, safety, police and fire issues
• Monitor compliance with all turnover and make-ready procedures
• Process damage claims and requests for return of security deposits to main office accounting

D. Financial Reporting and Control

1. Receive all invoices, review and submit to Nexus payables software for Regional Property Manager every week
2. Prepare payroll reports for Regional Property Manager's approval every week.
3. Implement purchases required for day-to-day operation under guidelines established by Regional Property Manager, and within owner-approved budget guidelines
4. Deposit rents and security deposits in bank in a timely fashion (min. weekly). Provide detailed deposit records to main office accounting department
5. Prepare purchase orders and authorize within budget constraints (any purchase order over $250 requires Regional Property Manager's signature)
6. Record monthly utility usage and implement cost-efficiency wherever possible 
7. Maintain petty cash fund, and provide proper receipts for all expenditures

E. Administration

• File reports and maintain communication with Regional Property Manager on matters affecting property issues
• Track receivables, send notices of delinquency, and work with Regional Property Manager regarding collections/evictions
• Participate in annual employee review
• Submit weekly occupancy report 
• Assist in preparation of the annual operating budget
• Maintain polite, professional, and informative telephone manner
• Maintain professional personal appearance and presentation