PR Manager, Issues, Worldwide Grocery Stores Communications

Amazon is looking for a strategic PR Manager to join our Worldwide Grocery Stores (WWGS) PR team, focusing on issues management and protecting customer trust in Amazon's grocery offerings. The team is seeking a high-judgment, seasoned public relations professional who will own the daily management of reactive and strategic communications plans for a diverse and challenging range of customer trust and reputation topics including – but not limited to – food safety, employee and customer experience, store issues, supply chain challenges, etc.

In this role, you will work effectively in global organization, quickly building effective cross-functional working relationships across teams and executive stakeholders, managing media, and advising and driving alignment on high-stakes matters. You must be an excellent writer, have a proven background successfully managing business-critical issues internally and externally, and exercise high judgment with a bias for action. As part of the role, you will also provide counsel to key business leaders on business and policy decisions, manage reactive issues and news cycles, as well as develop and execute communications strategies to build customer trust.

Key job responsibilities

• Manage day-to-day reactive media inquiries, working directly with reporters and deep-diving with colleagues, demonstrating high judgement and professionalism
• Build and maintain relationships with key media outlets/reporters to discuss and manage stories, correct inaccuracies, and establish a connection point for future story development
• Develop forward-looking scenario plans for emerging issues
• Formulate a clear point of view on complicated issues, and create a concise and well-written narrative to express it
• Manage diverse stakeholders including executives, store teams, suppliers, and community partners, with a strong ability to drive consensus and manage feedback quickly
• Work closely with public policy and legal teams on issues relevant to regulators and policymakers
• Collaborate with PR colleagues globally
• Help manage external support agencies, as necessary

• 7+ years of recent professional communications or public relations experience
• Bachelor's degree
• Issues management experience
• Media relations experience

• Grocery and/or retail PR experience, including experience with issues management
• Excellent written and verbal communications skills
• Ability to drive progress and earn trust while working across multiple stakeholders and teams
• High judgement and ability to remain calm and strategic during high-pressure situations

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $114,000/year in our lowest geographic market up to $188,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.