IT Product Owner – Voice Systems

Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer, professional services company, consumer loan originator and servicer, payments processor, renewable energy solutions, and K-12 and higher education expert. For over 40 years, Nelnet has been serving its customers, associates, and communities.

The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team, you're part of a community invested in the success of each individual. That support comes through in our work, as we are united by our mission of creating opportunities for people where they live, learn, and work.

The ultimate purpose of the Product Owner is to understand the Stakeholder needs, interpret those needs into prioritized stories and work items and oversee their successful execution and delivery.

In addition, they will create a collaborative and transparent environment that helps deliver business value in a quick and iterative fashion. Collaboration, relationship-building, communication, execution, and leadership are key aspects of the Product Owner role. The ultimate purpose of the Product Owner is to understand the Stakeholder needs and prioritize those needs based on business value.

JOB RESPONSIBILITIES:

1. Defines and prioritizes the product features and works with the development team to ensure they are delivered.

2. Owns backlog, backlog refinement and prioritization of stories and tasks.

3. Works closely with Program Manager to ensure short term work aligns with road map and vision.

4. Collaborates with stakeholders to understand needs to make business decisions.

5. Available to the team to answer questions and refine direction.

6. Articulates the WHAT and WHY of the work.

7. Understands long term road map and vision and can make decisions that support it.

8. Develops and maintains relationships with stakeholders, keeping them informed and engaged through development/projects.

9. Adheres to processes to ensure backlog is visible, transparent, and clear.

10. Escalates issues quickly to stakeholders and Program Manager.

11. Challenges the team to obtain opinions and solutions for delivering committed work.

12. Proactively identifies impacts and dependencies and communicates as necessary

13. Constantly provides clear communication to Program Manager, leadership, and stakeholders.

14. Accountable to the success of a product.

**Pay Range for this position is - $75,000 - $110,000

EDUCATION and EXPERIENCE:

1. Bachelor's degree in information science or Business Administration or similar field preferred.

2. Certified Product Owner preferred.

3. Experience working on enterprise grade shared system solutions preferred.

4. Experience of managing multiple projects in a large global organization.

COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES:

1. Excellent influencing and stakeholder management skills.

2. Excellent communication and interpersonal skills, able to build effective relationships and working collaboratively with our global process owners and business partners.

3. Ability to drive accountability for product success through successful project planning, management, risk monitoring and mitigation.

4. Ability to understand business priorities and align technology opportunities.

5. Ability to prioritize workload and provide timely follow-up and resolution.

6. Ability to motivate and set the direction for a (not direct report) team.

Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits:

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Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer, we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race, color, religion/creed, national origin, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone.

Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at or

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Nelnet is a Drug Free and Tobacco Free Workplace.