General Manager

Salary Range: $70, ,000 Annually.

JOB OVERVIEW

The General Manager will oversee daily hotel operations, by providing all departments the leadership and guidance in a united effort to deliver outstanding guest services and satisfaction. The GM will be involved in hiring and is responsible for training and developing talented associates with a significant emphasis on GSS and ensuring that all associates are compliant with all policies, standards, procedures, and regulations. The GM will also accommodate the guests' needs and performs all department functions. In addition, the GM will assist the Area General Manager and corporate office in all areas to guarantee operational efficiency.

DUTIES AND RESPONSIBILITIES

• Direct and oversee daily hotel operations across all departments to ensure seamless service delivery and guest satisfaction.
• Conduct regular departmental meetings and briefings to maintain alignment and communication.
• Create, manage, and adjust staff schedules to meet operational demands; provide support during staff shortages by stepping into shifts as needed.
• Enforce compliance with Marriott brand standards, company SOPs, property controls, policies, and procedures.
• Address and resolve guest complaints; oversee service recovery efforts to maintain guest loyalty and satisfaction.
• Coordinate closely with corporate leadership to ensure efficient execution of hotel activities and functions.
• Lead the preparation, presentation, and achievement of the hotel's annual operating budget, sales & marketing plans, and capital expenditure projects.
• Monitor daily business performance and proactively respond to ensure revenue, occupancy, and profitability targets are met or exceeded.
• Prepare and present monthly financial and operational reports to ownership and key stakeholders.
• Drive cost-saving initiatives and process improvements to optimize profitability.
• Maintain strong understanding and oversight of P&L statements, applying strategic actions to address variances.
• Collaborate with the sales team on corporate client handling and acquisition of new business opportunities.
• Participate in the development of sales strategies and revenue management initiatives to maximize room yield and hotel revenues.
• Contribute to weekly revenue management and strategy meetings to drive performance.
• Assist with identifying and developing strong sales prospects to support continued growth.
• Make final decisions in hiring key leadership and operational roles.
• Foster a culture of accountability, leadership, and professional development among all team members.
• Provide clear direction, mentorship, and performance feedback to ensure career progression within the hotel operations team.
• Ensure full compliance with all legal, health & safety, fire regulations, and occupational requirements.
• Oversee internal and external audit processes and implement continuous improvements.
• Maintain accurate inventory control, support procurement efforts, and manage third-party vendor relationships.
• Safeguard operational quality and uphold Marriott's service and hospitality standards.
• Represent the hotel in community events and initiatives to enhance local presence and brand image.
• Travel as needed to support business development, training, or corporate initiatives.

QUALIFICATIONS AND REQUIREMENTS

Education & Experience

• 2-3 years minimum experience as a General Manager or in a senior hospitality leadership role (preferably within the Marriott or similar brand).
• Proficiency with FOSSE preferred.
• Proven track record with brand compliance.

Required Skills/Abilities

• Strong financial acumen with expertise in budgeting, forecasting, and P&L management.
• Demonstrated ability to lead diverse teams and drive high performance.
• Excellent interpersonal, communication, and decision-making skills.
• In-depth understanding of hospitality operations, guest service, and sales/revenue management.
• Commitment to upholding brand standards and delivering exceptional guest experiences.

Schedule

The work schedule is based on the demands of the business you must be available days, nights, weekends, and/or holiday availability are required.

Physical, Mental and Environmental & Technical Demands

Fast paced environment, multiple tasks to be handled under time constraint. Must be able to bend, crouch, kneel, and twist in the work area. Must be able to maneuver around property. Must be able to sit, walk and stand for prolonged periods of time. Must be able to operate a computer, telephone, and copier. Must have manual dexterity to operate all office equipment. 

Grooming

All employees must maintain a neat, clean, and well-groomed appearance. Specific uniform guidelines and/ or required articles of clothing will be explained to you as part of the orientation process. 

STANDARD SPECIFICATIONS

Requirements are representative of minimum levels of knowledge, skills and/or abilities.   To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently.  Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees, or guests.

A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.