Import Specialist I

6 days ago

Dearborn, Michigan, United States Customs Broker, Freight Forwarding & Trade Compliance Services Full time $60,000 - $90,000 per year
This role supports a 2nd shift, Monday through Friday, 4:00PM EST to 12:00AM EST schedule.
This position is primarily responsible for processing and assimilating customer data to support the movement of goods between Canada and the US. 
Job Responsibilities: 
  • Serves as the customer service liaison between the company and the customer(s)
  • Resolves problems (i.e. billing, tracing shipments) and handles customer concerns. Builds relationships with customers.
  • Processes Custom and PGA (Participating Government Agency) entries for clearance of goods into the United States
  • Ensures compliance with regards to U.S. Government regulatory agencies such as FDA, EPA, USFWS, etc.
  • Maintains communication with customers, carriers, and vendors
  • Stays up-to-date on regulations, laws, guidelines, and Deringer requirements. Acts as a resource to internal and external clients.
  • Handles accounting processes accurately and in a timely manner
  • Ensures email and telephone calls are promptly and professionally answered
  • Handles confidential information. May instruct colleagues and is expected to make recommendations to improve processes and the functioning of the department and/or company 

Required Qualifications:

  • High School Diploma/GED
  • 2+ years of experience with border customs brokerage

Preferred Qualifications:

  • Knowledge of PGAs 
  • Previous experience with CMUS and e2Open

Competencies:  

All Deringer employees should be fully committed to the Core Values:   

Passion, Respect, Integrity, Expertise, Innovative Solutions, Relationships, Support, Determination, Value and a High Level of Accountability

In addition, the following competencies are specific to this position:   

Analytical – Demonstrates accuracy and thoroughness; applies feedback to improve performance; monitors own work to ensure quality; gathers and analyzes information skillfully; demonstrates ability to multi-task and establish priorities.  
Customer Oriented – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; demonstrates ability to speak clearly and persuasively in positive and negative situations; listens and gets clarification; responds well to questions.   
Interpersonal Skills – Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things; takes responsibility for own actions; contributes to building a positive team spirit; supports everyone's efforts to succeed.   
Motivation – Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; takes calculated risks to accomplish goals.   
Problem Solving – Identifies and resolves problems in a timely manner; develops alternative solutions; works well in group problem-solving situations; uses reason even when dealing with emotional topics.   
Work Standards – Sets high standards and well-defined realistic goals for oneself; displays a high level of effort and commitment towards completing tasks in a timely manner; demonstrates the ability to work independently; meets deadlines and handles large volumes of work. 
Ready to join our team?
A.N. Deringer offers comprehensive health, dental, and vision plans in addition to many excellent voluntary health and wellness benefits. We offer generous paid time off, including paid holidays, and promote flexibility in your work environment to assure a positive integration of work and life. 
Disclaimer:
The above job description is intended to describe the general nature and level of the work being performed by people assigned to this role and is not an exhaustive list of all duties and responsibilities. Deringer reserves the right to amend and change responsibilities to meet business and organizational needs as necessary. 

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