Salesforce Administrator

Job Title: Salesforce Administrator 

Team: Systems 

Location: Hybrid in Atlanta (GA), Chicago (IL), or New York City (NYC) 

Employment Type: Full-time 

Start Date: ASAP 

Braven is a national nonprofit that prepares promising college students to secure a strong first opportunity after college graduation through a career-accelerating program.

We work with higher education and employer partners to offer a life-changing experience that begins with a semester-long course for college students followed by support that lasts through graduation.  

Together, our ambition is to help rebuild the middle class and revitalize the American Dream.

To learn more, take a look at Braven's Jobs Report.

In order to achieve its ambition of serving 80,000-100,000 Fellows over the next decade, Braven is hiring a Salesforce Administrator who will play a crucial role in maintaining and enhancing Braven's Salesforce ecosystem. In this role, you will collaborate closely with cross-functional teams to implement robust Salesforce solutions that align with Braven's mission and strategic goals. 

This role is on the Systems team and reports directly to the Director, Salesforce Operations. 

Scrum Participation & Support for Program Operations (60%): 

• Engage in Braven project scrums to gather, plan for, and execute on user stories assigned, ensuring the successful delivery of Salesforce projects. 
• Provide program operations support such as setting up Campaigns, importing data files, assigning program participants to cohorts, and creating and managing reports and dashboards. 
• Manage communications related to program recruitment and onboarding, specifically focusing on field mapping and report synchronization between Salesforce and our email marketing tool, Campaign Monitor. 
• Collaborate with scrum team members and Salesforce colleagues to identify and resolve system bottlenecks, fostering efficient operational workflows.
• Provide proactive recommendations to improve processes and support operational scalability. 

Salesforce Administration (40%) 

• Manage Salesforce users, including licenses, profiles, and permissions. 
• Respond to users' ticket requests. 
• Create and maintain documentation for a knowledge hub containing Salesforce best practices and processes.
• Conduct office hours and end-user training sessions on Salesforce best practices. 
• Support the integration and management of third-party tools affiliated with Salesforce (e.g., Mogli, Campaign Monitor, Form Assembly). 
• Monitor and maintain data integrity within Salesforce, including performing regular audits and cleaning up duplicate or inaccurate records.
• Stay up-to-date with the latest Salesforce features and releases, incorporating updates into existing solutions. 
• Other duties as assigned. 

At least one (1) year of professional experience as a Salesforce Administrator.

• Salesforce Certifications: Administrator (ADM-201) 
• Experience with one or more relevant tools that integrate with Salesforce such as Campaign Monitor, Classy, Conga, Duplicate Check, Excel/Google Sheets, FormAssembly, Mogli, and Tableau. 
• Experience utilizing data migration tools such as Data Loader, Workbench, or other third-party integration tools.
• Knowledge and experience in implementing Salesforce best practices related to field creation, page layout customization, and duplicate management. 
• Experience with flows to enhance Salesforce automation and streamline processes. 
• Familiarity with managing roles, profiles, permission sets, and sharing rules to ensure data security and access control.

Preferred Qualifications 

• Additional Salesforce Certifications: Advanced Administrator (ADM-211). 
• Experience in a non-profit setting using Nonprofit Success Pack (NPSP). 
• Experience in Agile methodologies and project management tools (e.g., Asana, Jira, etc.) preferred. 
• Strong collaborative skills with a clear understanding of how data and operations contribute to organizational goals. 
• Proven ability to support cross-functional and strategically important projects while maintaining attention to detail in daily operations. 
• Ability to thrive and lead multiple projects in a fast-paced work environment.
• Demonstrated commitment to equity and inclusion. 
• Alignment with Braven's core values. 
• Experiences that inform a belief in Braven's mission and prepare you to work with, or for, Braven's student Fellow population. 

Please know that no one ever meets 100% of the preferred qualifications. If much of this describes you, we encourage you to apply. 

Work Demands 

• Ability to work in-person in Atlanta (GA), Chicago (IL), or New York City (NYC), 3 days per week 
• Travel 1-2 times per year 

Additional Requirements 

• Authorized to work in the U.S.
• Braven doesn't offer employment visa sponsorship

Application & Interview Process 

While the interview process may vary slightly, the general process will be:

• Phone screen with Talent Team member 
• Performance Task
• Technical Interview with Hiring Manager 
• Panel Interview with Key Partners 
• Reference Checks 

Braven offers competitive base salaries based on the midpoint of the market among not-for-profit organizations of similar size, with opportunities for salary growth over time. We believe in compensating staff members fairly in relation to each other, their qualifications, and their impact on behalf of the organization, and take internal and external equity seriously. Given our commitment to equity, Braven does not negotiate salary offers; instead, each salary offer is determined carefully using external and internal benchmarking.

New hires can expect a starting salary at the beginning of the range to allow room for growth with performance, and so that Braven maintains internal equity. The salary ranges, by geographic market, for this role are set forth $72,000-$90,000 in Atlanta, $76,000-$94,900 in Chicago, and $83,600-$104,400 in New York . This is a full-time, regular, exempt, and benefits eligible position where you will be working at 100% capacity.  

Braven also provides competitive, comprehensive benefits, recognition, and career development. While Braven reserves the right to change benefits at any time, current benefits include: 

•  Unlimited vacation time in addition to org-wide holidays and week-long shutdowns in July and the end of the calendar year (this is a minimum of 19 days per year)
• Braven supports your path to parenthood and beyond with $25,000 in lifetime Carrot benefits for fertility, family-building, and hormonal health
• Match of your 401K contribution up to 5% of your base annual salary, starting your first full month
• Coverage of 85% of health insurance premium for employee and dependents
• 12 weeks of paid parental leave
• A one-month paid sabbatical after 4 years on staff

Please note that Braven is firm in its compensation philosophy; therefore, only candidates who believe that our total rewards package matches what they are looking for in their next opportunity are encouraged to apply. 

Location 

We gather in the office three days per week and work remotely 2 days per week. Therefore, we require teammates to live within commuting distance of one of our hubs in Atlanta, Chicago, or New York. We believe in the magic, connection, and collaboration that happens when people work together face-to-face, and we believe in giving people flexibility to focus, balance personal priorities, and save themselves two commutes per week. 

Braven is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor. We encourage talented individuals of all backgrounds to apply.