Client Service Representative

6 days ago

Houston, Texas, United States ColorQuartz Surfaces dba Quartz Surfacing and Stones Full time $40,000 - $48,000 per year

Overview

We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our clients, providing exceptional service and support. You will leverage your skills in project management, account management, and customer relationship management to ensure a seamless experience for our customers. Your ability to communicate effectively and analyze customer needs will be crucial in fostering long-term relationships and driving satisfaction.

Responsibilities

  • Respond promptly to customer inquiries via various channels including phone, email, and chat.
  • Manage customer accounts and maintain accurate records using Salesforce and other CRM tools.
  • Collaborate with sales and marketing teams to enhance customer experience and promote services.
  • Conduct analysis of customer feedback to identify trends and areas for improvement.
  • Assist customers with product-related questions, troubleshooting issues, and providing solutions.
  • Support project management initiatives by coordinating with cross-functional teams to meet client needs.
  • Maintain up-to-date knowledge of company products, services, and industry trends to provide informed assistance.

Experience

  • Proven experience in customer service or a related field is preferred.
  • Familiarity with SaaS products and financial services is a plus.
  • Strong communication skills with the ability to articulate ideas clearly and effectively.
  • Experience in sales or marketing roles is advantageous.
  • Demonstrated project management skills with the ability to manage multiple tasks simultaneously.
  • Proficiency in Salesforce or similar CRM systems is highly desirable.
  • Excellent analytical skills with a keen eye for detail, enabling effective problem-solving. Join us in delivering exceptional service that makes a difference

Job Type: Full-time

Pay: $ $23.00 per hour

Expected hours: 40 per week

Benefits:

  • Employee discount
  • Paid training

Language:

  • Spanish (Preferred)

License/Certification:

  • CDL (Required)

Ability to Commute:

  • Houston, TX Required)

Work Location: In person

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