Automotive service BDC/Greeter

2 days ago


Orland Park, Illinois, United States Zeigler Auto Group Full time

We are currently looking for a motivated team member in our Service Business Development Center. The Automotive Service BDC Representative is responsible for making service appointments for customers and is the frontline of communication in a customer's service experience. A successful candidates will have ability to multi-task, be a team player, and have a pleasant personality. If you are a customer service professional looking to further your career with an established and respected automotive organization then please apply

Responsibilities are to make sure your team is:

  • Answer all incoming phone calls and schedule service appointments.
  • Making outbound call, generate service appointments and log all customer comments.
  • Schedule follow-up contact if no appointment is made.
  • Reschedule no-show customer appointments.
  • Schedule future contact as needed.
  • Generate emails according to a pre-determined timeline to automatically schedule follow-up reminders for next contact.
  • Contact customers based on current marketing initiatives.
  • Respond to customer website requests.
  • Contact internet customers via email and phone to schedule a service appointment

Job Type: Full-time

Pay: $ $20.00 per hour

Benefits:

  • 401(k)
  • Dental insurance
  • Employee discount
  • Health insurance
  • Life insurance
  • Vision insurance

Experience:

  • customer service: 1 year (Required)

Work Location: In person



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