Team Manager

2 weeks ago

Phoenix, Arizona, United States Valor Global Full time

Valor Global is looking for an excellent Bilingual Team Manager (both Spanish and English fluent) to join our growing team

Essential Duties and Responsibilities:

  • Manage a team of approximately 15-25 agents and ensure that all key metrics of performance per clients are met or exceeded
  • Act as the first level of escalation and resolve all people issues within the team through regular feedback, one on ones, and team meetings
  • Manage team performance; responsible for the overall development of the team and institute and enhance team performance and creative motivation, foster career advancement of the team members within the project or with lateral movement
  • Manage retention and attrition
  • Ensures company policies and procedures are adhered to
  • Work closely with QA/mentors to discuss errors/quality issues
  • Implement all programs, systems and procedures required by management
  • Work very closely with associates to resolve issues/problems through coaching
  • Conduct regular meetings/daily huddles to assigned team to discuss project and administrative concerns
  • Train and onboard new employees

Key Competencies:

  • Ability to communicate effectively with team members
  • Schedule flexibility
  • Demonstration of leadership qualities
  • Must be a team player

Skills and Qualifications:

Customer Service, Customer Focus, Phone Skills, Listening, Verbal Communication, Data Entry Skills, Product Knowledge, Job Knowledge, Objectivity, Dependability, Multi-tasking

Alignment with Core Values:

  • Exceeding Expectations
  • Admiring Our People
  • Being Passionate about Making a Difference

  • Consumer Team Manager

    1 week ago

    Phoenix, Arizona, United States Bank of America Full time $80,000 - $120,000 per year

    Job Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.Being a Great Place to Work is core to how we drive Responsible Growth. This includes our...

  • Consumer Specialty Team Manager

    1 week ago

    Phoenix, Arizona, United States Bank of America Full time $80,000 - $120,000 per year

    Job Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.Being a Great Place to Work is core to how we drive Responsible Growth. This includes our...

  • Project Manager – Phoenix team

    1 week ago

    Phoenix, Arizona, United States Summit Integrated Systems Full time $80,000 - $120,000 per year

    Project Manager – Phoenix teamAbout The JobThe Project Manager is responsible for overseeing the full scope of a Summit Installation project. This role serves as the main point of contact between the client, internal teams, and any external vendors. The Project Manager manages the workplan and coordinates with internal teams to ensure that the project is...

  • Finance and Administrative Manager

    1 week ago

    Phoenix, Arizona, United States Talent Acquisition Team at GAT Full time $100,000 - $120,000 per year

    The Finance and Administrative Manager acts as a liaison with all department Managers in the Flight Kitchen and airline(s) regarding performance issues and customer's requests. He/she will be responsible for coordinating and directing menu presentations, spec changes and schedule changes with the airlines. Main DutiesAccount Management for all airline...

  • team leader

    3 days ago

    Phoenix, Arizona, United States Church's Texas Chicken Full time

    Job DescriptionTheShift Managertakes ownership and responsibility for solving problems; seeks help from others when appropriate; and is willing to provide help and guidance to others.Ensures that all Team Members complete their Shift Excellence tasks for their assigned position(s).Ensures that employees are clean and neat in appearance.Personally...

  • Team Member

    1 week ago

    Phoenix, Arizona, United States Bagel Brands Full time $25,000 - $35,000 per year

    Brand: Einstein Bros. BagelsBreakfast with us, and dinner with your loved ones At Einstein Bros. Bagels, we believe in the bagel, and we've been baking bagels fresh daily since 1995. We believe that our bakeries do more than just make the best breakfast in the neighborhood. We guarantee two things: First, to spread a little more joy and happiness in the...

  • Team Member

    7 days ago

    Phoenix, Arizona, United States Bagel Brands Full time

    Brand: Einstein Bros. BagelsBreakfast with us, and dinner with your loved ones At Einstein Bros. Bagels, we believe in the bagel, and we've been baking bagels fresh daily since 1995. We believe that our bakeries do more than just make the best breakfast in the neighborhood. We guarantee two things: First, to spread a little more joy and happiness in the...

  • Team Member

    1 week ago

    Phoenix, Arizona, United States Jack in the Box Stine Enterprises - 18441 N 7th Street, Phoenix, AZ Full time $35,000 - $45,000 per year

    TEAM MEMBER / TEAM LEADERWe are currently looking for motivated, friendly employees who are passionate about providing a great dining experience. We are one of the largest franchisees of Jack in the Box with 86 locations in Arizona and California. We continue to expand and create more opportunities for growth. Our current employees are customer service savvy...

  • Team Member

    2 weeks ago

    Phoenix, Arizona, United States Parlor Doughnuts Full time $36,000 - $72,000 per year

    Who We Are - Parlor DoughnutsAt Parlor Doughnuts, we're more than just a doughnut and coffee shop—we're a community hub where friendly faces, delicious flavors, and warm connections come together.Our StoryFounded on a passion for quality and creativity, Parlor Doughnuts has grown into a craft bakery and coffee shop known for our original layered doughnuts....

  • Practice Team Lead

    7 days ago

    Phoenix, Arizona, United States One Medical Full time $23 - $26

    About Us One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn't your average doctor's office. We're on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health...