project manager

WE ARE LOOKING FOR SOMEONE TO LEAD OUR TEAM, WITH A FOCUS ON WHITE GLOVE CUSTOMER EXPERIENCE. OUR GOAL IS TO HAVE THE BEST TEAM, DELIVERING THE BEST SERVICE TO OUR CUSTOMERS. IF YOU ARE LOOKING FOR A FAST-GROWTH COMPANY WITH STRONG CORE VALUES AND WANT TO TAKE YOUR CAREER TO THE NEXT LEVEL, THEN THIS IS THE PLACE FOR YOU. THIS ROLE COMBINES PROJECT EXECUTION, QUOTING, PROCUREMENT, AND SALES SUPPORT — ENSURING PROJECTS ARE DELIVERED EFFICIENTLY, CLIENTS ARE FULLY SUPPORTED, AND INTERNAL PROCESSES REMAIN STREAMLINED AND SCALABLE. YOU WILL SERVE AS THE OPERATIONAL BRIDGE BETWEEN CLIENTS, ENGINEERS, VENDORS, AND LEADERSHIP — DRIVING COMMUNICATION, ACCOUNTABILITY, AND EXECUTION ACROSS ALL PHASES OF PROJECT DELIVERY AND CLIENT MANAGEMENT.

COMPENSATION: SALARY - $90,000-$110,000

A UNIQUE OPPORTUNITY TO BE PART OF A GROWING TECHNOLOGY SERVICES PROVIDER THAT SPECIALIZES IN CYBER SECURITY AND CLOUD. WE ARE PASSIONATE ABOUT DELIVERING QUALITY SOLUTIONS AND GOING ABOVE AND BEYOND TO ENSURE CUSTOMER SATISFACTION. THE IDEAL CANDIDATE IS A SEASONED PROFESSIONAL WITH A DEDICATED WORK ETHIC AND A PROVEN TRACK RECORD, WHO WANTS TO JOIN A FAST GROWING "BOUTIQUE" TECHNOLOGY SERVICES COMPANY.

WOULD YOU ENJOY BEING PART OF A BEST-IN-CLASS TECH SERVICES COMPANY?

WOULD YOU LIKE THE EXCITEMENT AND ENERGY OF CREATING CUSTOM SOLUTIONS IN AN INNOVATIVE AND ENTREPRENEURIAL ENVIRONMENT?

JOIN US AND BENEFIT FROM OUR CASUAL, MOBILE, COLLABORATIVE WORK ENVIRONMENT. WE ARE LOOKING FOR A CREATIVE AND PASSIONATE PROFESSIONAL WHO CAN BE A PART OF THE COMPANY – STARTING ON THEIR VERY FIRST DAY

Summary

MINDCORE serves a wide variety of businesses, providing end-to-end technology solutions as their preferred Technology Services Provider. What has made us so successful is our commitment to understanding each client's business, and its unique requirements, and then putting smart processes in place to ensure reliability, security, and most importantly positioning ourselves as a true partner in the business's success.

Position Overview

Mindcore Technologies is seeking an experienced Project Manager | Business Support Specialist with deep expertise in IT project management, ConnectWise systems, and client operations. This role combines project execution, quoting, procurement, and sales support — ensuring projects are delivered efficiently, clients are fully supported, and internal processes remain streamlined and scalable.

You will serve as the operational bridge between clients, engineers, vendors, and leadership — driving communication, accountability, and execution across all phases of project delivery and client management.

Key Responsibilities

Project Management

• Create and manage projects in ConnectWise PSA, building detailed project structures with defined phases, tasks, and dependencies.
• Convert Microsoft Project files into ConnectWise templates for consistency and efficiency across teams.
• Coordinate project schedules, communication, and deliverables — ensuring timelines, budgets, and goals are met.
• Maintain visibility and accountability across all projects, providing regular updates to clients and leadership.

Quoting & Scoping

• Prepare and manage hardware/software quotes using ConnectWise CPQ — including pricing, approvals, and fulfillment.
• Build Managed Services quotes and scopes of work (SOWs) based on client discovery and technical requirements.
• Ensure all quotes, SOWs, and opportunities are accurate, well-documented, and aligned with company standards.
• Present scopes and proposals to clients, clearly outlining deliverables, timelines, and expectations.

Procurement & Licensing

• Oversee procurement and purchasing for all vendors. Managing pricing, renewals, and delivery logistics.
• Place and track all vendor orders, including hardware, software, and licensing.
• Coordinate shipping, delivery, and RMAs, ensuring accuracy and timely resolution.
• Manage and renew client licensing through Ingram Micro, staying ahead of renewals and product changes.
• Conduct monthly cadence calls with Ingram Micro to review pricing updates, Microsoft program changes, and renewal schedules.

Client Relations

• Serve as the day-to-day point of contact for clients — maintaining communication, updates, and coordination across departments.
• Conduct monthly client IT alignment calls to review performance, upcoming projects, and technology recommendations.
• Manage escalations between clients and engineering, ensuring quick resolution and client satisfaction.
• Research and recommend new licensing and technology solutions aligned with client needs and budgets.

Sales Operations Support

• Support sales efforts by preparing quotes, scoping projects, and managing opportunities within ConnectWise.
• Run ConnectWise demos during prospect meetings to demonstrate Mindcore's operational transparency and value.
• Track opportunities, quotes, and SOW conversions — ensuring seamless transition from proposal to signed agreement.
• Maintain consistent follow-up with prospects and clients to ensure clear communication and next steps.
• Ensure accurate synchronization between ConnectWise CPQ and PSA for quoting, billing, and forecasting.
• Deliver structured reporting and metrics to leadership to guide project progress, sales forecasting, and financial visibility.

Operational Excellence

• Maintain alignment between departments — enforcing accountability and adherence to processes.
• Identify inefficiencies and drive process improvements across projects, procurement, and client operations.
• Support cross-functional initiatives to improve communication, visibility, and performance tracking.

Required Skills & Qualifications

• 5+ years of experience in IT project management or business operations, preferably within an MSP environment.
• Advanced knowledge of ConnectWise PSA and ConnectWise CPQ (quoting, project setup, ticketing, reporting).
• Proven experience managing IT projects, from scoping to delivery and post-implementation review.
• Strong technical understanding of IT infrastructure, hardware, software, and licensing.
• Exceptional communication, presentation, and client management skills.
• High attention to detail with the ability to juggle multiple priorities and deadlines.
• Experience with vendor management and procurement (Dell, Ingram Micro, CDW, Microsoft, etc.).
• Proficient with Microsoft Office Suite and Microsoft Project.

Preferred Qualifications

• Experience in a Managed Service Provider (MSP) or IT services environment.
• Familiarity with SaaS licensing models and Microsoft 365 ecosystem.
• Strong business acumen with a focus on process optimization and continuous improvement.
• Demonstrated ability to collaborate effectively across technical and non-technical teams.

Full Time Opportunity:

• Yes

Work Remotely

• Yes

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Education:

• Bachelor's (Preferred)

Job Type: Full-time

Pay: $90, $110,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Work Location: Hybrid remote in Fairfield, NJ 07004