Payment Operations Specialist

Department: Payments

Days of Work: Monday - Friday either 8 AM - 5 PM or 7 AM to 4 PM on a rotating basis; occasional Saturday morning hours (approx. every 5-6 weeks)

Starting salary range: $22 - $24.50 per hour based on experience

Location: Rochester, MN

FLSA Status: Nonexempt

Schedule: Full time

Hours/Pay Period: 80

Remote Worker: No - This position requires the candidate to report in-person to an office daily in Rochester, MN.

The Payment Operations Specialist position is responsible for the daily processing of ACH, Share Drafts, Mobile Deposits, Bill Pay, external transfers, and P2P transactions. Typical job functions of this position include but are not limited to: providing excellent service to members on all offered payment platforms; performing set up, processing, and review functions for all payment files and activity; and assisting with recordkeeping, payment procedures, and other special projects as requested.

Duties and Responsibilities

Provides excellent service to members on all offered payment platforms.

• Provides member support for all payment-related inquiries.
• Research and provides solutions related to the member accounts in a timely manner, including inquiries, problems, and issues relating to payment postings and returns. 
• Sends notifications to members related to payment issues. 

Performs set up, processing, and review functions for all payment files and activity.

• Sets up ACH originations for new membership openings and loan payments. 
• Monitors all incoming and outgoing ACH file activity.
• Process originating ACH files, including external account transfers.
• Posts and balances ACH files. 
• Balances and research rejected items. 
• Sends returns and notifications of change within the regulated timeframes.
• Force posts exceptions to members accounts as outlined in MEFCU policies and procedures and charges applicable fees. 
• Processes share draft settlement activity. 
• Posts and balances share draft settlement activity.
• Research rejected items.
• Charges appropriate fees.
• Sends returns within the regulated timeframes.
• Maintains Written Statement of Unauthorized Debit documents and member stop payment requests within the ACH and share draft processing; handles government restitutions and maintains documentation files.
• Manages, processes, reviews, and posts all daily mobile deposits.
• Assists with electronic payments and alert capabilities.
• Identifies and follows up appropriately on potential fraud activity.
• Submits tickets with external service providers to follow up on payment related concerns.

Assists with recordkeeping, payment procedures, and other special projects as requested.

• Assist with gathering required documentation for internal audit, external audit and examiners as requested by the Payments Operations Manager.
• Maintains and updates department procedures related to payments.
• Works exceptions items and fraud suspects.
• Assists with special projects at the request of the Payments Operations Manager.

Education and Experience Requirements

A high school diploma and at least 3 years of financial institution experience OR an Associate degree and at least one year of financial institution experience.

An equivalent combination of education and experience may also be considered.  

Desirable Qualifications

• Experience in a financial institution performing duties specific to payments or back-office operations.
• Industry recognized payments certification such as: Accredited ACH Professional (AAP), National Check Professional (NCP), and/or Accredited Payments Risk Professional (APRP)

All employees must be bondable by MEFCU's insurance policy. Continued employment is subject to maintaining favorable bondable status per insurance standards.

Why Mayo Employees Federal Credit Union?

Our mission of caring for our members drives what we do every single day. Join our team and build your career in an environment where your work is valued, and you can make a difference in the lives of our members.

The Mayo Employees Federal Credit Union offers fantastic benefits, including:

• Affordable Medical Plans
• Six Paid Holidays and Generous Accrued Paid Time Off Plan
• Employer-Paid Life and AD&D Insurance (additional voluntary      coverage is available for employee purchase too)
• Employer-Paid Short and Long-Term Disability Insurance
• Employer-Paid Health Reimbursement Account or Health Savings Account      contribution
• 401k Plan with Generous Employer Match
• Tuition Assistance
• Flexible Spending Accounts
• Employer-Paid Identity Theft Insurance
• Employee Assistance Program
• Voluntary Accident and Critical Illness Insurance
• Discounted Pet Insurance Program