computer support technician 2

Job Description

As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem-solving skills, and dedication to build stronger minds and a healthier world.

UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits, and natural beauty.

The School of Dentistry has an outstanding opportunity for a Computer Support Technician 2 to join their team in Spokane.

POSITION PURPOSE
Working at the University of Washington School of Dentistry's Office of Regional Affairs and RIDE program offers the opportunity to make a meaningful impact by improving oral health in rural and underserved communities across Washington and Montana. You'll be part of an innovative and collaborative team that embraces digital dentistry, distance learning, and forward-thinking clinical education. The workplace culture is deeply rooted in diversity, equity, and inclusion, fostering a supportive environment where all employees feel valued and respected. As part of a prestigious institution, you'll benefit from professional growth opportunities, contribute to mission-driven initiatives, and help shape the future of dental education in a dynamic and rewarding setting.

Under general direction, the Computer Support Technician 2 will coordinate and provide comprehensive IT support for the UW School of Dentistry RIDE program's Spokane site. This includes managing computer lab operations, ensuring reliable distance learning connections, supporting digital dentistry technologies, and facilitating IT collaboration among UW, Gonzaga University, and Eastern Washington University. The technician will also provide technical assistance to faculty, staff, and students, ensuring seamless integration and functionality of all IT systems. A successful candidate will have strong interpersonal and communication skills to effectively train faculty and collaborate with multiple institutions as well as an ability to work independently and manage multiple IT projects simultaneously. While not required, a successful candidate for this position will have:

• Experience with various VDI technologies. Example: Azure Virtual Desktop, Citrix, or VMWare Horizons
• Experience with digital dentistry technologies, including intraoral scanners and 3D printers and/or
• Proficiency in managing distance learning platforms and equipment.

The Regional Initiatives in Dental Education (RIDE) program focuses on providing DDS curriculum through distance learning modalities between Seattle and Spokane, as well as an enriching dental lab environment that incorporates digital dentistry. The RIDE team is committed to creating a culture of equity, diversity, and inclusion through its outreach work as well as within its own operations. This position requires establishing procedures for facility use, work methods, schedules, job priorities, and workflow. The technician will coordinate computer and peripheral machine operations in a lab setting and across campus areas. Responsibilities include providing technical support to computer users, responding to hardware/software issues, and advising management on planning for local area networks and computing facility growth.

DUTIES AND RESPONSIBILITIES

• Onsite Help Desk Support: Provide technical assistance to 2 full-time faculty, 5–6 part-time faculty, 5 staff members, and 32 DDS students, ensuring a support level equivalent to that provided at the Seattle campus.
• Computer Lab Maintenance: Manage and maintain a 16-seat computer lab dedicated to digital dentistry, ensuring all systems are operational and up to date.
• Distance Learning Coordination: Ensure daily connectivity and functionality of distance learning equipment in 2 classrooms and 1 simulation lab, facilitating seamless remote instruction.
• Digital Dentistry Support: Collaborate with simulation lab technicians to manage digital dentistry technologies, including intraoral scanners, 3D printers, and associated software, ensuring proper integration and operation.
• Faculty Training: Conduct training sessions for faculty on the use of distance learning equipment and digital dentistry tools, enhancing their proficiency and confidence in utilizing these technologies.
• Inter-Institutional IT Management: Coordinate IT efforts among UW, Gonzaga University, and EWU, managing user accounts and services on shared servers, and participating in collaborative committees as needed.
• Account and Server Management: Administer EWU and UW accounts hosted on Gonzaga servers, ensuring proper access, security, and functionality.
• Network Collaboration: Work in conjunction with Gonzaga's IT department, which manages the network infrastructure, to address access management and participate in collaborative IT committees.
• Additional IT Duties: Perform other IT-related tasks as assigned or requested by UW Seattle, adapting to evolving technological needs and initiatives.
• Develop and implement procedures, forms, work methods, schedules, and job priorities; coordinate workflow.
• Provide technical support to computer users, assisting with various application software packages, and respond to hardware/software problems with corrective procedures.
• Develop, prepare, and maintain departmental records, databases, statements of income and expenditures, and summaries of departmental operations; establish procedures for monitoring and prioritizing system usage.
• Schedule repairs, monitor service requests, and maintain records and service contracts.
• May assist faculty with teaching aids, materials, and equipment associated with classroom instruction.
• May direct the work of others.
• Perform duties of Computer Services Technician II.
• Perform related duties as required.

MINIMUM REQUIREMENTS

• One year of experience as a Computer Support Technician I.

Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.

Compensation, Benefits and Position Details

Pay Range Minimum:

$53,400.00 annual

Pay Range Maximum:

$71,796.00 annual

Other Compensation:

-

Benefits:

For information about benefits for this position, visit

Shift:

First Shift (United States of America)

Temporary or Regular?

This is a regular position

FTE (Full-Time Equivalent):

75.00%

Union/Bargaining Unit:

SEIU Local 925 Nonsupervisory

About the UW 

Working at the University of Washington provides a unique opportunity to change lives – on our campuses, in our state and around the world.  

UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty. 

Our Commitment 

The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81.

To request disability accommodation in the application process, contact the Disability Services Office at or  

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law. 

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