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Intake Case Coordinator

2 weeks ago

Lafayette, Louisiana, United States Tippecanoe County Government Full time

Incumbent serves as Intake Case Coordinator for the Tippecanoe County CASA Program, responsible for intake and direct supervision of all unassigned cases and management of cases until they are assigned to a CASA Volunteer, and/or Staff Advocates. 

DUTIES:

  • Processes new cases and organizes initial intake assessment for the program file, such as determining appropriate volunteer-case match, triaging, and completing well-being assessments. Consults with other staff to determine case assignment.  
  • Attends all emergency detention hearings and takes notes. Attends court hearings and facilitations for all unassigned cases until a CASA is assigned.
  • Assists case statistic reports.  
  • Assists with research and coordination of educational in-service training for volunteers.
  • Assists with program events as requested by Program Director, such as volunteer appreciation and recognition activities and events.
  • Maintains electronic case files.
  • Inputs dates and times of future court hearings and/or case facilitations in the CASA Outlook calendar.
  • Communicates with various service providers and case managers as needed, including Department of Child Services, parents, foster parents, relatives, medical professionals, and other members of the treatment team, and other community systems regularly to ensure children's needs are met.
  • Enters case data into Optima (CASA database) and maintains database. Communicates with Superior Court 3 staff regarding discrepancies in QUEST and CASA case information.  
  • Utilizes various databases, such as Superior Court 3 database (QUEST) and MyCase to research information and dates for cases, document details related to unassigned cases, and maintain an accurate schedule for facilitations and court hearings on unassigned cases.
  • Attends staff meetings and in-service training and assists in evaluation of the Program as requested.
  • Periodically testifies in legal proceedings/court as required.
  • Performs related duties as assigned.

Requirements

I. JOB REQUIREMENTS:

  • Baccalaureate Degree in social service related area or equivalent combination of education and experience. Completion of, or ability to complete, National CASA training curriculum.
  • Must be at least 21 years of age.
  • Ability to comply with the training and certification standards of Tippecanoe CASA, the Indiana Office of GAL/CASA, and National CASA including completion of the 30-hour GAL/CASA Preservice training and 12 hours of continuing training each year as approved by the Indiana Office of GAL/CASA.
  • Previous related experience in child advocacy, child welfare, and/or child focused social issues and knowledge and understanding of issues and dynamics within families in crisis relating to child abuse and neglect preferred.  
  • Working knowledge of QUEST, juvenile justice and/or social services systems, Indiana Code, and Child In Need of Services (CHINS) law, and ability to apply such knowledge to a variety of interrelated tasks.
  • Working knowledge of standard English grammar, spelling and punctuation, and ability to prepare various documents and make simple arithmetic calculations.
  • Ability to properly operate various office equipment, including computer, calculator, and telephone.
  • Ability to maintain confidentiality of department information and records according to state requirements.
  • Ability to understand, memorize, retain, and carry out written or oral instructions and present findings in oral or written form.
  • Ability to effectively communicate orally and in writing with co-workers, other County departments, various service providers, and DCS case managers, including being sensitive to professional ethics, gender, cultural diversities and disabilities.
  • Ability to comply with all employer and department policies and work rules, including, but not limited to, attendance, safety, drug-free workplace, and personal conduct.
  • Ability to compare or observe similarities and differences between data, people or things and apply knowledge to people and/or location.
  • Ability to work alone with minimum supervision and with others in a team environment.
  • Ability to work rapidly for long periods, work on several tasks at the same time, and complete assignments effectively amidst frequent distractions and interruptions.
  • Ability to work with potentially irate or hostile persons, including ability to ensure protection of self and others.
  • Ability to occasionally work extended, evening, and/or weekend hours, and occasionally travel out of town for conferences.
  • Ability to occasionally testify in legal proceedings/court as required.
  • Possession of a valid driver's license and demonstrated safe driving record.

II. DIFFICULTY OF WORK:

  • Incumbent performs tasks according to standard operating procedures or policy and procedural manuals, with priorities determined by supervisor, court schedule, and needs of the program. On rare occasions, decisions are made in the absence of specific policies and procedures, and/or guidance from supervisor.

III. RESPONSIBILITY:

  • Incumbent assists with CASA operations, with work periodically reviewed upon completion for compliance with legal requirements and attainment of objectives. Errors in decisions or work are prevented through instructions from supervisor and legally defined procedures. Undetected errors may result in endangerment to clients or adverse legal decisions.

IV. PERSONAL WORK RELATIONSHIPS:

  • Incumbent maintains communication with co-workers, other County departments, various service providers, and DCS case managers for the purpose of gathering information and providing services.
  • Incumbent reports directly to Deputy Director.

V. PHYSICAL EFFORT AND WORK ENVIRONMENT:

  • Incumbent performs a majority of duties in a standard office and periodically performs duties in a courtroom, involving sitting/walking at will, sitting for long periods, lifting objects weighing less than 25 pounds, hearing sounds/communication, and speaking clearly. Incumbent may be exposed to disturbing evidence and distraught individuals and work in confined areas. Incumbent occasionally works extended, evening, and/or weekend hours, and occasionally travels out of town for visits with children who are placed out of county or other work duties such as conferences.