front desk-(rotating shift)

4 days ago

Victoria, Texas, United States Choice Hotels Full time

You will be responsible for providing excellent customer service with each & every guest. You will accomplish this by staying customer service focused from the beginning of the reservation to the check out of the stay with all guests.

  • Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
  • Mitigate customer complaints as needed
  • Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests' needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
  • Connect with the housekeeping department to ensure guest accommodations are ready
  • General bookkeeping ensure all hotel guest account information is accurate and up-to-date

Job Type: Full-time

Pay: From $10.50 per hour

Benefits:

  • Employee discount

Work Location: In person

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