Client Services – Compliance and Client Support Specialist

10 hours ago

Overland Park, Kansas, United States Pappas, Hayden, Westberg & Jackson Full time

Location: Overland Park, Kansas (In-Office)

Job Type: Full-Time

FLSA Status: Non-Exempt

About The Firm
PHWJ is a busy law firm focused on commercial litigation, creditor remedies, landlord-tenant matters, and enforcement of judgments in Kansas and Missouri. We are seeking a detail-oriented Client Services Specialist to support attorneys related to such work.

Position Summary
The Compliance & Client Support Specialist is responsible for managing consumer complaint workflows, regulatory and client reporting, call monitoring and audits, legal and client documentation preparation, and providing operational backup coverage across multiple departments. This role supports compliance with client, regulatory, and contractual requirements while ensuring accurate, timely responses to internal and external stakeholders. The role reports to the Compliance officer.

Key Responsibilities
Complaint Management & Reporting

  • Monitor and manage inboxes for complaints, dispute, and validation requests, ensuring timely review, routing, and response.
  • Apply and manage client updates within required systems.
  • Prepare and maintain status reports for clients
  • Complete monthly complaint reporting in accordance with client and regulatory requirements.

Call Monitoring & Quality Assurance

  • Conduct call monitoring in compliance with clientspecific requirements
  • Perform monthly call audits

Backup & Cross-Functional Support

  • Prepare responses to client requests and/or forward to the appropriate departments to respond
  • Serve as backup when Client Services or Compliance team members are out, including: o Handling or routing incoming correspondence to the appropriate party.
  • Ensuring continuity of service and compliance workflows.

Required Skills & Qualifications

  • High attention to detail with strong organizational and documentation skills.
  • Ability to manage multiple priorities and deadlines in a regulated environment.
  • Effective written and verbal communication skills.
  • Proficiency with reporting tools, email management systems, and document preparation.
  • Ability to work independently while collaborating across departments.

Preferred Qualifications

  • Strong understanding of consumer complaints, dispute handling, and validation processes.
  • Experience with call monitoring, audits, and quality assurance standards.
  • Prior experience in compliance, collections, legal support, or financial services.
  • Familiarity with clientspecific compliance requirements
  • Experience preparing legal or regulatory documentation.

Application Instructions: Please submit a resume and brief cover email outlining your interest in the position and relevant experience.

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