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General Manager

9 hours ago

Alpharetta, Georgia, United States CSP Hitting LLC Full time

Benefits:

  • Bonus based on performance
  • Employee discounts
  • Opportunity for advancement
  • Paid time off
  • Training & development

Facility General Manager – Infinite Hitting Clubhouses, Alpharetta

Position Summary: The General Manager (GM) at Infinite Hitting Clubhouses, Alpharetta, is responsible for overseeing all aspects of facility operations, driving business growth, and ensuring exceptional client experiences. The GM will lead client acquisition and retention efforts, manage sales of membership packages, and foster long-term client relationships to ensure sustained engagement. A key responsibility includes developing and implementing innovative, revenue-generating initiatives tailored to baseball and softball players, including during off-peak seasons, to maximize facility utilization and profitability. The GM will also review footage, schedule and follow up on leads, close sales, and build player confidence through results-driven training programs, with the ultimate goal of preparing athletes for in-game success.

Key Responsibilities:

  • Drive business growth through strategic client acquisition and retention initiatives.
  • Develop and execute unique, revenue-generating ideas for baseball and softball programs, with a focus on increasing engagement during slow seasons.
  • Manage sales processes, including lead generation, follow-ups, and closing membership package sales.
  • Analyze footage to provide tailored feedback and support player development.
  • Foster a positive, results-oriented environment that aligns with Infinite Hitting Clubhouses' mission and core values.
  • Oversee daily operations, ensuring high standards of customer service and facility performance.
    Build player confidence by delivering measurable, results-driven outcomes.

About Infinite Hitting Clubhouses: Infinite Hitting Clubhouses operates state-of-the-art facilities. Our national presence includes a robust online hitting program, serving baseball and softball players across every state. At Infinite, we are committed to continuous improvement, striving to positively impact as many athletes as possible. Our core values—transparency, energy, results orientation, leadership, and caring—drive our operations. Our mission is to empower players to achieve in-game success while pursuing their personal goals.

Qualifications:

  • Collegiate or professional baseball/softball playing experience required.
  • Prior coaching experience is not required; comprehensive sales training will be provided.
  • Strong leadership, communication, and interpersonal skills.
  • Proven ability to develop and implement creative business strategies.
  • Passion for helping athletes achieve their full potential

Schedule:

  • Monday to Friday: 3:00 PM – 10:00 PM
  • Saturdays: 10:00 AM – 3:00 PM
  • Weekends as needed

Job Type: Full-time

Salary:

  • Base: $50,000
  • Commission Structure: Performance-based uncapped commission calculated as a percentage of monthly revenue
  • Total Salary + Commission: $100,000+

Responsibilities include:

  • Facility Operations and Management:
  • Oversee daily operations, including facility maintenance, equipment upkeep, and ensuring a safe, clean, and welcoming environment for athletes and families.
  • Manage scheduling of staff, training sessions, and facility usage to optimize efficiency and avoid conflicts.

  • Ensure compliance with safety regulations, health standards, and local ordinances.

  • Staff Leadership and Development:

  • Recruit, train, and supervise coaching and administrative staff, fostering a positive and professional team culture.
  • Conduct regular performance evaluations and provide ongoing training to enhance staff skills in coaching, customer service, and sales.

  • Delegate tasks effectively while maintaining accountability for overall facility performance.

  • Financial Oversight and Budgeting:

  • Monitor membership sales, program fees, and other revenue streams to meet or exceed financial targets.

  • Negotiate vendor contracts for equipment, supplies, or services to optimize costs.

  • Marketing and Community Engagement:

  • Collaborate on marketing strategies to promote the facility, including social media campaigns, local advertising, and partnerships with schools or youth sports organizations.
  • Build relationships with the local community, including coaches, leagues, and parents, to increase brand visibility and attract new clients.

  • Organize community events, clinics, or tournaments to drive engagement and showcase the facility's offerings.

  • Program Development and Innovation:

  • Collaborate with coaches to design and refine training programs that cater to various skill levels, ages, and goals of youth athletes.
  • Stay updated on industry trends, such as new training technologies or methodologies, to keep programs competitive and appealing.

  • Introduce specialized camps, workshops, or clinics during off-seasons to maintain engagement and generate additional revenue.

  • Customer Experience and Relationship Management:

  • Act as the primary point of contact for parents and clients, addressing concerns, gathering feedback, and ensuring high satisfaction levels.
  • Track client progress and communicate results to families, reinforcing the value of the facility's programs.

  • Develop loyalty programs or incentives to encourage long-term memberships and referrals.

  • Event and League Coordination:

  • Organize in-house leagues, tournaments, or showcases to provide competitive opportunities for athletes and generate additional revenue.
  • Coordinate logistics for events, including scheduling, staffing, and promotion, to ensure seamless execution.

  • Partner with external organizations to host regional or national events at the facility.

  • Technology Integration and Data Management:

  • Leverage technology to enhance training programs and provide data-driven insights to athletes.
  • Maintain accurate client records, including membership details, attendance, and progress reports, using CRM systems.

  • Utilize data analytics to identify trends, optimize pricing, and improve marketing strategies.

  • Partnership and Sponsorship Development:

  • Seek sponsorships or partnerships with local businesses, sports brands, or organizations to offset costs and enhance facility offerings.