Manager, Sales Engineer

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

The Sales Engineer is a critical member of the Visa Acceptance Solutions (CyberSource) – North America team, partnering with the Direct Sales organization to deliver tailored technical solutions to merchants. This role blends strategic sales acumen with deep technical expertise, owning the technical sales cycle from discovery through proof-of-value and solution validation.

As a key contributor to merchant success, you will conduct technical discovery calls, deliver proof-of-value demonstrations, perform product deep-dives, showcase API-based integrations, create architecture diagrams, and author technical best practices. You will collaborate closely with teams across Direct Sales & Account Management, Product & Solution Management, Solution Architecture, Implementation Support, Client Services, and Marketing to relay market feedback and industry trends.

This is a hybrid position requiring on-site presence three days per week (subject to business needs). Light to moderate travel (up to 35%) is required for sales meetings, conferences, merchant events, and training sessions.

What We're Looking For:

We're seeking driven, curious problem-solvers who thrive on innovation and continuous learning. If you're passionate about leveraging AI and cutting-edge tools to elevate sales engineering performance and want to make a real impact in a dynamic, customer-focused environment, we'd love to hear from you.

We value team members who:

• Push boundaries and go above and beyond.

• Thrive in the fast-evolving payments industry.

• Collaborate openly and share knowledge.

• Stay ahead of trends and anticipate merchant needs.

Responsibilities:

Sales Process Support

• Maintain expert knowledge of Visa Acceptance Solutions (VAS), CyberSource, and solutions.

• Collaborate with the Direct Sales team to acquire new merchants and drive up-sell/cross-sell opportunities.

• Conduct technical discovery sessions to capture requirements, pain points, and success criteria.

• Personalize and deliver presentations, architectural diagrams, and proof-of-value demonstrations to technical and executive audiences.

• Provide ongoing technical guidance throughout the sales cycle to support deal closure.

Solution Architecture & Technical Demonstrations

• Design merchant payment ecosystems that address both business and technical needs.

• Execute REST APIs in Postman, demonstrate Webhook events, and run open-source code via VS Code and GitHub.

• Leverage AI/NLP technologies for innovative proof-of-value demonstrations.

• Create technical validation documents and detailed solution requirements for implementation teams.

Collaboration & Knowledge Sharing

• Partner with internal teams (Solution Management, Product Management, Technical Account Managers, Customer Support, Implementation Services, Product Marketing) to relay market feedback and influence solution design.

• Participate in internal and client-facing calls, document detailed notes, and maintain meticulous records in Microsoft Dynamics CRM and SharePoint.

• Contribute to RFI/RFP responses and internal process innovation using AI tools.

• Share best practices and mentor team members to elevate overall performance.

Join Us:

Join our collaborative, customer-centric team and play a pivotal role in shaping the future of merchant payment solutions across North America. If you're ready to innovate, collaborate, and make a meaningful impact in a supportive environment, we'd love to have you on board.

Basic Qualifications

-5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD

Preferred Qualifications

-7+ years of technical pre-sales experience in the payments industry.

-Proven ability to present and connect with executives, engineers, and technical stakeholders.

-Experience architecting technical solutions to meet merchant requirements.

-Strong communication skills and ability to articulate complex concepts clearly.

-Highly organized, with exceptional note-taking and CRM upkeep.

-Technical background including BS in Computer Science, Computer Information Systems, or related discipline.

-Willingness to travel up to 35%.

-Positivity, curiosity, and commitment to continuous learning.

-Experience working directly with merchants in enterprise payment environments.

-Familiarity with CyberSource and Visa Acceptance Solutions.

-Background in integrating payments solutions into complex merchant ecosystems.

-Proficiency with AI tools for productivity and solution innovation.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 35% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is $150,400 to $230,850 USD per year, *which includes potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.