Patient Service Representative

6 days ago

Green Bay, Wisconsin, United States Hemophilia Outreach of WI Inc Full time $45,000 - $65,000 per year

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Training & development
  • Vision insurance

Overview

This is a unique opportunity to be a part of something exceptional We are a small, non-profit outpatient clinic dedicated to improving the lives of those living with a bleeding disorder. Our culture provides a positive work environment that encourages professional and personal growth. Come join our world-class comprehensive care team and make an impactful difference in patients lives

Company Website:

Position Type and Expected Hours of Work:

This is a full time position in a health care facility open Monday through Friday except for holidays recognized by the Hemophilia Outreach Center. Expected hours for this opening are 8:00am until 4:30pm.

Summary

The Patient Service Representative (PSR) provides a welcoming environment for our patients and visitors while assisting our world-class comprehensive care team. Needs to be able to work independently. Also, must be organized, self-motivated and resourceful. Must be able to relate to patients in a pleasant and professional manner in person and on the telephone. Needs to work cooperatively with others as part of a multi-disciplinary team. Must have a good knowledge of standard office procedures. Computer skills necessary. Must abide by HIPAA regulations with patient confidentiality.

Essential Functions

  • Front desk responsibilities to include: welcoming all incoming patients and visitors, answering all incoming phone calls and relaying messages promptly, perform opening and closing procedures, checking patients in and out for visits
  • Coordinate all patient visits and monitor in-basket within EPIC
  • General office responsibilities including data entry, monitor faxes, incoming/outgoing mail, and ordering supplies
  • Clinic maintenance such as running dishwasher, routinely clean refrigerator, water plants, and wash linens
  • Coordinate individual care needs such as translators and patient transportation
  • Deliver labs to the hospital as needed
  • Willingness to participate and help with clinic events and programs
  • Other duties as assigned

Preferred Knowledge, Skills, and Abilities:

  • High School diploma or equivalent required
  • Minimum of 3 years experience in a clinic setting, preferably front desk/reception area
  • At least 1 year of EPIC with EPIC scheduling experience required
  • EPIC reporting experience preferred

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