RCC Service and Support Supervisor

5 days ago

Austin, Texas, United States Apple Full time $104,000 - $156,000 per year
Imagine what you could do here The people here at Apple don't just create products — they build the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work. Here on the Apple Store Online team, we are responsible for Apple's largest store. Our main goal is to deliver a magical, personal digital experience where customers can shop, buy and learn everything Apple, wherever they are. Each customer should feel like they are our only customer and our job is to set the bar for the experience they receive. To run such an extraordinary store, it takes extraordinary people, and we are looking for someone to help us do extraordinary things. In this role, you will be responsible for daily supervision and administrative activities, leading others, driving performance, and developing specialists in the Retail Customer Care organization. You feel passionate about people leadership and will advocate for customer, specialist, and business needs to drive operational and continuous improvements. You will actively reinforce and foster a culture of inclusion, diversity, support, debate, wellness, and growth. A key part of the role is leading your team and managing performance to create world class customer experiences.

Description
The RCC Service and Support Supervisor is responsible for leading, motivating, and developing a high performing team toward their goals, through daily supervision of specialists. Working across the business engaging with peers, team members and partners for cohesive and aligned leadership is key.

Minimum Qualifications
4 years of experience in customer service, retail, or a contact center environment

Experience with successfully driving performance and results through strategic and effective leadership, specifically in a retail or sales environment.

Proven track record of strong decision-making skills and good judgment

Outstanding communication and interpersonal skills

Experience with effectively navigating complex personnel situations

Experience leading people, leading an initiative, or acting in a leadership capacity

Preferred Qualifications
2+ years management experience, leading a team of 15+ direct reports

Highly organized with strong time management skills, enabling high productivity consistently

Leadership experience in a contact center environment

Independent and driven, able to complete work independently and prioritize effectively

Resourceful, organized, and motivated (action oriented with sense of urgency)

Proven track record building strong cross-functional relationships

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