Data Center Application Engineer

Alogent is the market leader in providing item processing and document management solutions to financial institutions. Alogent has over 30 years' experience in providing banks and credit unions globally with the technology, support, and expertise required to assist them in overcoming their business challenges. Our partnership-based approach to working through business issues has been recognized by our clients and partners, resulting in long-term relationships as their business needs evolve. Alogent continues to forge ahead through the creation of specialized technologies and services that use imaging and automation to achieve proven results. Our goal is to be the premier financial technology partner to financial institutions everywhere.

The company is headquartered in Peachtree Corners, GA, with regional teams across the US and internationally.

Job Summary:

The Data Center Application Engineer works with the Data Center Infrastructure team, Software Development, Client Support and other internal Alogent Departments, assisting them in resolving application and operational issues regarding Alogent's proprietary software in our hosted environment. Excellent communication, analytical, troubleshooting, and organizational skills are crucial, in addition to a desire to understand how our solutions drive value and improve the growth of Alogent's operations.

This position can be filled by candidates throughout the United States, however, candidates local to our Peachtree Corners, GA headquarters will be considered hybrid with 2-3 day in office requirement.

Important Note: Applicants for employment in the United States must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Alogent.

Responsibilities:

• Assists with the maintenance, support, and upgrades of existing Alogent software applications and systems within our Alogent Cloud Environment. This includes deploying the application to pre-production and production environments during scheduled maintenance windows
• Works closely with the Alogent Cloud Data Center Infrastructure team to provide application deployment requirements required to properly host Alogent applications
• Manages application and data access for internal implementation and support teams
• Assists with coordinating and communicating upgrades, enhancements, and changes within Alogent's cloud environment
• Partners with Software Development, Infrastructure and Product teams to troubleshoot and develop enhanced processes around business-critical applications
• Develops best practices for application implementations within Alogent's Data Center
• Supports Alogent Customer onboarding into the Data Center environment
• Develops and documents functioning specs detailing Alogent application upgrade process
• Creates/Documents application support knowledgebase and/or training articles
• Identifies, documents and reports potential issues with Alogent Application Interfaces and data import/export methodologies
• Performs Alogent Cloud Application testing prior to Production upgrades
• Works closely with Development and Product to identify, evaluate and recommend application modifications to Alogent's solutions
• Reports and tracks any defects associated with Alogent Hosted Products to Software Development
• Works Alogent Cloud internal ticketing system requests

Requirements:

• At least 2 years of experience in a technical proprietary application support role
• Provide excellent customer service under pressure
• Experience with Microsoft Windows Desktop and Server Operating Systems
• Experience with MS SQL Server, IIS, Active Directory
• Experience with .NET Applications
• Experience with WCF Windows Services and IIS Applications
• Experience with Monitoring tools such as Splunk and Wireshark
• Excellent written and verbal communication skills
• Excellent troubleshooting and problem-solving skills
• Strong communication, organization, prioritization, and written skills
• Networking knowledge – LAN/WAN/Router/Firewall a plus
• Linux server experience/troubleshooting a plus
• Experience supporting containerized applications a plus (Docker/Kubernetes)
• Financial services IT/IS experience a plus
• Platform performance monitoring / evaluation a plus
• Technical degree or equivalent experience

Working Conditions:

• Must be able to work weekends, nights and on-call shifts
• Ability to travel if required

Benefits:

• Competitive benefits including medical, dental, vision, life, disability, Employee Assistance Program, Flexible Spending Account, Group Accident, Critical Illness, Pet Insurance, Identity Protection Program and long-term care
• Excellent 401(k) plan with company match
• Paid time off (PTO) and Holidays
• Paid voluntary time off (VTO) day
• Wellness programs
• Monthly educational sessions for employees
• A knowledgeable, high-achieving, experienced, and fun team
• A diverse work atmosphere

Employee Polygraph Protection Act

Equal Employment Opportunity

Family and Medical Leave Act

Notice To Third-Party Agencies:

Alogent does not accept unsolicited resumes from recruiters or agencies. Any staffing/employment agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant's resume will become the property of Alogent. Alogent will have the right to hire that applicant at its discretion and without any fee owed to the submitting staffing/employment agency, person, or entity.

Alogent is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, or any other characteristic protected by federal, state or local laws.