Salesforce Administrator

5 days ago

Boston, Massachusetts, United States IANS Full time $90,000 - $120,000 per year

Salesforce Administrator

*requires 2 days a week onsite in Boston, MA office

About the Role

We are looking for a mid-level Salesforce Administrator with a strong foundation in core Salesforce configuration and a demonstrated ability to design and maintain declarative automations. In this role, you will take ownership of Tier 2 support requests, system enhancements, and cross-functional improvements that streamline business processes across Sales, Client Services, Marketing, and Operations.

You'll collaborate with stakeholders across the organization as part of a small but growing team that supports both Revenue Operations and product/system enhancement efforts. This role is ideal for someone who enjoys problem-solving, building scalable solutions, and influencing how systems evolve as we grow.

Key Responsibilities

  • Administer and support our Salesforce environment across Sales Cloud and Service Cloud.
  • Manage user provisioning, roles, profiles, permission sets, sharing rules, and data access controls.
  • Handle Tier 2 support requests and troubleshoot complex configuration issues.
  • Build, refine, and maintain Flows and other declarative automations.
  • Partner with stakeholders across Sales, Client Services, Marketing, and Operations to gather requirements and translate needs into actionable system solutions.
  • Support Marketing operations including campaign processes, lead lifecycle workflows, and reporting needs.
  • Work closely with the Revenue Operations team and provide technical CRM expertise for their operational needs
  • Maintain and improve data quality through audits, validation rules, field management, and reporting.
  • Support release cycles including testing, documentation, communication, and training.
  • Collaborate on integrations such as (Tableau, Outreach, Slack, Zoom, Teams, etc.)
  • (Nice to Have) Support governance and configuration of an enterprise Slack environment.

Required Experience & Skills

  • ~2+ years of hands-on Salesforce Administration experience.
  • Strong working knowledge of Salesforce fundamentals, including:
    • Objects & fields, layouts & record types
    • Roles, profiles, and permission sets
    • Data security and sharing rules
  • Demonstrated experience building and supporting Salesforce Flows and declarative automation.
  • Ability to analyze business processes and deliver scalable, maintainable system solutions.
  • Comfortable collaborating with non-technical stakeholders and explaining concepts clearly.
  • Ability to manage multiple priorities and drive tasks to completion.

Preferred Qualifications

  • Salesforce Certifications are strongly preferred.
  • Familiarity with enterprise Slack administration or Slack automations.
  • Understanding of deployment and change management best practices.

What We Offer

  • A collaborative and supportive team environment.
  • A culture of continuous learning and growth — we stay up to date on the latest Salesforce, CRM, and operations technology advancements, and encourage skill development, experimentation, and ongoing professional training.
  • Opportunities to influence how our Salesforce ecosystem evolves as the organization scales. Your work will have a direct impact on the entire business.
  • Competitive compensation and benefits package.

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