Scheduling Coordinator

Provide scheduling coordination for clients and direct care staff. Coordinate client care with direct care staff, financial and medical staff. Provide support to adults with developmental disabilities to live independently in the community. Support services are based upon individual needs, wants, and desires. Services are focused on maintaining health and safety while promoting independence and an increased quality of life through consistent instruction and support.

ESSENTIAL FUNCTIONS:

60% SCHEDULING COORDINATION

• Maintain weekly schedules in UKG, in partnership with Program Support Coordinators.
• Schedule direct care service hours, ensuring that all direct care shifts are scheduled and covered.
• Schedule Peer Coaching for new hires, in partnership with the Training Department.
• Schedule client transition visits for incoming clients, in partnership with branch management.
• Ensure proper coverage is in place for client medical appointments.
• Effectively communicate information, concerns, and requests in a timely manner.
• Create and maintain monthly activity calendar for clients.

15% VEHICLE COORDINATION

• Manage scheduling of agency vehicles for direct care staff
• Manage vehicle maintenance appointments
• Review vehicle inspection forms, compare against drive records to ensure they are being completed
• Track Monthly Vehicle Maintenance Checklists for each vehicle, ensuring their completion
• Work closely with Corporate on vehicle related issues

15% SUBSTITUTE DIRECT CARE STAFF COORDINATION

• Supervise branch substitute direct support staff
• Intervene in methods, approaches, techniques and interactions where deemed necessary.
• Provide ongoing support and feedback to direct care staff to continually improve the level of care provided to clients.
• Effectively communicate information, concerns, requests, delegation of assignments and expectations in a timely manner.
  Ensure appropriate disciplinary action is taken and properly documented, if needed.

10% OTHER

• Keep Branch Director apprised of all beneficial and/or potentially detrimental situations affecting clients, employees, services, or compliance with regulatory documents.
• Ensure that all DDA, RCS or other governmental reporting requirements are completed accurately and submitted within established time frames.
• Support clients to have power, control and ownership of their personal affairs and to make choices/decisions. Support and respect client's expressed preferences in following schedules and routines unless behavioral plan directs otherwise.
• Encourage clients to pursue and explore individual interests through community resources, associations, clubs, etc.
• Develop and maintain checklist/tickler and/or other types of monitoring system for all programmatic WAC, contract, DDA Policy Directives and agency personnel policies and procedures requirements.
• Report and document all circumstances that suggest any health or safety risk to clients and/or employees.
• Acquire and maintain working knowledge (expertise) on a consistent basis to ensure that all personnel and program policies, procedures, amendments and WACs are properly followed and/or met.
• Ensure that the expectations of the Board of Directors expressed/identified in the Agency Philosophy Statement and Statement of Expected Performance Outcomes are met.
• Follow all established safety guidelines.
• Follow and document training and behavioral plans as directed by supervisor or consultant
• Administer First Aid and CPR, as needed.

MINIMUM QUALIFICATIONS:

• At least 18 years of age.
• High school diploma or GED equivalent.
• Proof of eligibility to work in the United States.
• Possess a valid driver's license.
• Possess an insured and safe vehicle.
• Must be able to read, write, speak and understand English.
• Ability to pass a DSHS background check.
• Convictions will not necessarily disqualify you from employment. Factors such as age and time of the offense, seriousness and nature of the violation, and rehabilitation will be considered.
• Satisfactory motor vehicle report.
• Possess a high degree of attention to detail.
• Possess a high degree of organizational & time management skills.
• Ability to work with minimal supervision.
• Ability to work effectively under high stress/pressure situations.
• Ability to work a flexible schedule, which may include early mornings, late evenings and weekends.
  Ability to initiate independent and appropriate judgement and decisions.

PHYSICAL QUALIFICATIONS:

• Must be able to remain in a stationary position at least 50% of the time.
• Ability to occasionally move about inside the office to access file cabinets, office machinery, etc.
• Ability to frequently operate a computer and other office productivity machinery, such as a copy machine or printer.
• Ability to frequently communicate with employees, clients, providers, guardians, etc. through phone and/or email.
• Ability to occasionally reach, bend or lift up to 20 pounds, possibly more with assistance, in the office.
• Ability to seldomly transfer or lift clients weighing over 50 pounds.
• Ability to frequently operate a motor vehicle.
  Ability to perform CPR and First Aid, as needed.

PREFERRED QUALIFICATIONS:

• Two years' experience in direct delivery of support services and instructions to people with developmental disabilities, with a minimum of one year of this experience in a tenant support-like program
• Intermediate Office 365 experience
• Previous UKG experience
• Previous scheduling experience
  Previous supervisory experience

BENEFITS:

The following benefits are available to all regular full-time employees (30 hours/week or more)

• Medical
• Dental
• Vision
• Life
• Employer Paid Life
• Aflac
• Personal Leave
• Sick Leave