Business Services

4 days ago

Holland, Michigan, United States Hope College Full time

Position Title

Business Services - Student Account Representative

Classification Title

Hourly Full Time (1.0 FTE)

Benefits Eligibility

Benefits Eligibility

Department

Business Services

Job Description

The Student Account Representative serves with a team of ten accountants including accounts receivable, accounts payable and our finance team. The Student Account Representative serves as the first point of contact for our students and families, providing excellent customer service for a welcoming and friendly environment. Additionally, the Student Account Representative is responsible for efficiently executing multiple front office duties while playing an important supportive role of the Business Services team.

  • Serve as receptionist for Business Services Staff
  • Receive and post payments to the appropriate accounts
  • Maintain a balanced cash drawer, reconciling funds twice daily
  • Maintain subsidiary ledger of certain payments
  • Verify outstanding balances on student accounts for acceptance of re-admits, special students and release of transcripts
  • Process payment plan information
  • Release petty cash when proper documentation is provided
  • Manage health insurance verification of students
  • Process wire transfer payments
  • Assist with mailings and emails
  • Assist with collection efforts
  • Accounting journal entries
  • Process scholarship payments
  • Process NSF and returned checks
  • Check Business Services email daily

Qualifications

  • Associate Degree (or equivalent) preferred with at least three years experience in a similar customer service position, preferably higher education.
  • Ability to communicate effectively and work cooperatively with a diverse student, staff and business partner population. Must be personal, energetic and possess a strong desire to provide exceptional customer service.
  • Working accounting knowledge and mathematical skills.
  • Strong command of the Microsoft Office suite required.
  • Ability to manage multiple assignments and work effectively with many interruptions is essential.
  • Ability to plan and work independently and as a team member.
  • Willingness and ability to adapt to changing technologies and responsibilities.

Physical Demands

This position requires remaining in a sitting or standing position for frequent periods of time; uses office machinery such as a computers, printers, copy machines; Occasionally involves moving items over 10 pounds; frequently will move between different offices/workspaces/buildings; and requires effective communication abilities. In the case of temporary or permanent condition(s) that require(s) accommodation(s), reasonable accommodation(s) may be requested.

Pre-employment Screenings

All offers of employment are contingent upon a background check. Some positions may have position specific requirements, such as education/licensure/certification verification, a physical, drug screening, credit checks and/or transportation record review.

Posting Detail Information

Posting Number

SR

Job Posting Open Date

11/21/2025

Job Posting Close Date

12/12/2025

Open Until Filled

No

Is this position available for sponsorship

No

Special Instructions to Applicants

Documents Needed to Apply

Required Documents

  • Resume

  • Cover Letter

Optional Documents

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