Patient Services Representative

Cornerstone Family Healthcare is actively recruiting for a Patient Services Representative to join our growing team in Port Jervis. 

RATE OF PAY/SALARY: $18.00

WORK LOCATION(S): Port Jervis

STATUS: Full-Time

General Purpose:

The Patient Services Representative will perform general patient registration responsibilities and general office duties to support the operations of their respective department.

Description of Duties:

Demonstrates excellent customer service skills at all times: 

• Greets all patients promptly upon entering the patient waiting area, responds promptly and appropriately to their request.
• Uses appropriate phone etiquette, treating all callers with courtesy and respect. Is attentive to all callers placed on hold and diligently monitors time spent on hold.
• Monitors the patient waiting area and ensures that it is kept clean and orderly.
• Notifies the practice manager or Administrator on Duty of patients in the waiting room with an extended wait time.
• Schedules appointments, changes appointments, and cancels appointments as needed. Verifies scheduled appointments when a patient presents as an appointment/walk in to ensure that they still want /need other scheduled appointments.

Participates in the departmental patient registration process following CORNERSTONE policies and procedures:

• Verifies patient information at each visit and makes necessary updates in the practice management system. 
• Ensures that required documentation is collected for each patient; photo identification, insurance information, birth certificate (pediatrics), etc. 
• Scans registration documents, patient identification, insurance card and other required documentation to the practice management system.
• Verifies insurance eligibility and PCP for each patient at every visit and knowledgeable about different types of insurance and their general rules (i.e. PPO/HMO and PCP/referral rules).
• Collects copayments and visit payments at the time of registration.
• Makes appropriate referrals to the Patient Billing Coordinator for patients who cannot pay their copayment.

Participates as part of a Care Team, including but not limited to:

• Alerting the Care Team of any potential barriers (anticipated insurance, financial issues, etc.) that may cause delays or difficulties during the day.
• Participates in Quality Improvement activites with the Care Team or department. 
• Follows up on referrals for assigned provider, tracking consultation notes until they are received, documenting appropriate follow up in EMR and calling patients/specialists when necessary. Completes referrals in EMR when consultation notes have been received.
• Completes referral reporting on a monthly basis and submits to the Referrals Supervisor.
• Provides patients with information regarding specialty referrals and assists with making appointments as needed.
• Monitors provider schedule on a daily basis, ensuring that all visits have been completed or marked as NO SHOW at the end of the day.
• Completes all NO SHOW follow up with the patient and documents appropriately in EMR.
• Confirms appointments for the following day's appointments.
• Administers the requisite amount of Patient Satisfaction Surveys.

Remains knowledgeable about the Sliding Fee Scale (SFS):

• Is Knowledgeable about the SFS policies and required documentation.
• Offers sliding fee scale to patients with no insurance.
• Follows CORNERSTONE policies and procedures to qualify patients for the SFS as necessary.
• Provides cross coverage in other departments as assigned.
• Maintains confidentiality of all aspects of the center including, but not limited to, patient confidentiality, financials, and employee relations.
• Attends and participates in monthly department, All Staff and other required meetings.
• Perform other related duties as assigned. 

• High School Diploma or Equivalency
• At least one year clerical experience
• Knowledge of data entry
• Pleasant telephone manner and ability to work under pressure