Telephone appointment cooridinator

12 hours ago

Garden Grove, California, United States Volkswagen of Garden Grove Full time

**Job Title: Telwephone Appointment Coordinator**

  • Location:** Garden Grove

About Us
Join our dynamic team at [Volkswagen], where we are committed to providing exceptional service and support to our clients. We value professionalism, integrity, and dedication, and we're looking for part-time phone operators to be the first point of contact for our customers.

Key Responsibilities

  • Answer incoming phone calls promptly and courteously.
  • Direct calls to appropriate departments or personnel based on customer needs.
  • Provide accurate information and assistance to callers regarding our products and services.
  • Maintain detailed and accurate records of each call and interaction.
  • Handle and resolve customer inquiries and complaints in a professional manner.
  • Collaborate with team members to ensure efficient call handling and customer satisfaction.
  • Perform other administrative duties as needed to support the team.

Qualifications

  • High school diploma or equivalent required; some college coursework preferred.
  • Previous experience in a customer service or call center role is a plus.
  • Excellent verbal communication and active listening skills.
  • Ability to manage multiple calls and tasks simultaneously.
  • Proficient in using computer systems and navigating relevant software.
  • Strong problem-solving skills and attention to detail.
  • Ability to work independently and as part of a team.

Schedule

  • Flexible Full time or part time hours with availability during peak call periods.
  • Why Join Us?**
  • Competitive salary with opportunities for growth and development.
  • Supportive and inclusive work environment.
  • Ongoing training and support to enhance your skills.

If you are a motivated individual with a passion for helping people and a knack for communication, we encourage you to apply for this exciting opportunity. Join us at [Volkswagen] and be a part of our success story.

How To Apply
Please submit your resume and a brief cover letter detailing your experience and why you would be a great fit for this role to [email address/contact method].

Volkswagen of Garden Grove] is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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