Employment Coordinator

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

We are seeking dedicated Employment/Onboarding coordinators to support our HR operations team. This role provides specialized, high-touch administrative and operational support for the talent acquisition process for professional and business critical roles, including pre-employment and onboarding activities. These tasks may include maintaining the pre-onboarding manual and all communications to new hires, overseeing the Candidate Management group inbox, handling HR Tier II cases related to new hire onboarding, validating new hires complete employment tasks in a timely manner (workers compensation notices, Employee Handbook acknowledgements, W2s, Withholdings, Military Affiliation, Direct Deposit, Personal Info/Emergency Contacts), sending appliable state notifications, tracking and validating New Employee Orientation attendance and notifying stakeholders.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX or Phoenix, AZ. Relocation assistance is not available for this position.

What you'll do:

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures
• Serves as the primary coordinator for executive and business critical hiring, providing high-touch support across recruitment and onboarding processes to ensure a seamless, efficient, and white-glove experience for both candidates and hiring leaders.
• Orchestrates intricate coordination of complex interview schedules involving diverse stakeholders, strategically planning logistics across multiple time zones, arranging travel, lodging, transportation, and creating polished detailed itineraries that showcase our company culture and values.
• Provides concierge-style support to executive and highly specialized or advanced experienced candidates, guiding them through the recruiting and onboarding process ensuring they feel valued, informed, and supported throughout each stage.
• Maintains accurate and up-to-date requisition and candidate data in the Applicant Tracking System (ATS), ensuring data integrity, compliance with company policies, and adherence to legal requirements. Safeguard sensitive candidate information and uphold confidentiality standards.
• Initiates and handles more comprehensive/extensive pre-employment background checks, drug screenings, and onboarding activities (processes and assists with onboarding activities(e.g., new hire orientation coordination, I-9 verifications and licensure) ensuring smooth transitions for executive and highly specialized new hires.
• Provides direct administrative support to recruiters, including creating offer letters, preparing onboarding materials, and managing expense reports.
• Monitors I-9 completion status, ensuring timely follow-up and completion of required documentation to clear candidates for employment. Handles escalation or suspension processes for new hires who fail to complete requirements within established timelines.
• Assists with preparation and maintenance of operational reports and recruitment/onboarding metrics, providing data to support decision-making and track progress against goals. Monitors onboarding completion status and handles escalation as needed.
• Participates in process efficiency improvement initiatives related to the interview lifecycle and onboarding processes, supporting enhancements to the candidate and hiring leader experience, and the development of best practices.
• Proactively identifies and resolves potential scheduling conflicts, anticipating hiring leaders or candidate needs to ensure a seamless and positive interview/onboarding process. Uses technology and innovative solutions to optimize scheduling efficiency and enhance the overall candidate experience.
• Provides training, coaching, and feedback to junior Recruiting Coordinators to elevate service delivery and team performance.

What you have:

• High school diploma or equivalent
• 2 years of progressive work experience in staffing, general human resources, and/or account relationship management, to include knowledge of applicable employment laws.
• Demonstrated experience with calendar management and/or prioritizing tasks, manage multiple calendars, and meet deadlines in a fast-paced environment.
• Excellent communication and interpersonal skills, with the ability to build positive relationships and a commitment to delivering a high-quality candidate and hiring leader experience.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Highly proficient with Microsoft Office Suite (Word, Excel, PowerPoint) and experience working with Outlook or other calendaring software.
• Strong attention to detail and accuracy, with experience coordinating cross-functional tasks or projects.

What sets you apart:

• Experience handling employee new hire onboarding and HR specific functions (to include applicable laws and regulations)
• Experience handling more complex onboarding and employee HR related tasks
• Experience with Workday or a similar HR employee management platform
• Experience with coordination of business travel and Business Travel/Expense (T&E) Management Software such as Concur
• Demonstrated ability to effectively manage multiple concurrent communications, timelines, and tasks for multiple partners and team members
• Ability to deliver exceptional communication and experiences to candidates, hiring leaders and recruiting staff
• US military experience through military service or a military spouse/domestic partner

Compensation range: The salary range for this position is: $45, $76,730.00.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.