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Account Manager

3 weeks ago

Phoenixville PA, United States King Tester Corporation Full time

Account Manager – King Tester Corporation

Location: 308 Schell Lane. Phoenixville, PA 19460

Department: Sales & Customer Success

Reports To: COO

About King Tester Corporation

King Tester Corporation is a long-established leader in portable Brinell hardness testing equipment and industrial measurement solutions. We serve manufacturing, aerospace, energy, heavy industry, and quality-assurance professionals who rely on rugged, accurate, and repeatable hardness testing tools. Our mission is simple: deliver reliable products, responsive service, and deep application expertise that keeps customers running.

Position Summary

The Account Manager is responsible for owning and growing a defined portfolio of B2B customer accounts. This role combines customer relationship management, technical product guidance, inside sales, and proactive account support. Success is measured by customer retention, revenue growth, and the quality of communication with manufacturing and QA professionals.

This is not a high-volume "transactional" sales role—it's about being the trusted, go-to resource for customers who rely on King Tester equipment to maintain their quality standards.

Key ResponsibilitiesAccount Ownership & Customer Success

  • Serve as the primary point of contact for assigned accounts across manufacturing, aerospace, oil & gas, and industrial customers.
  • Develop an understanding of customer applications, testing requirements, and equipment lifecycles.
  • Maintain regular check-ins to ensure customer satisfaction, anticipate needs, and identify opportunities to add value.

Sales & Revenue Growth

  • Manage renewals, repeat orders, and upsell opportunities for consumables, accessories, calibration services, and replacement equipment.
  • Identify new revenue within existing accounts while maintaining a consultative, relationship-driven approach.
  • Prepare clear and accurate quotes, proposals, and order information.

Technical Support & Product Guidance

  • Provide product knowledge and application support for King portable Brinell testers and related products.
  • Collaborate with engineering and service teams to resolve customer issues efficiently.
  • Educate customers on calibration schedules, maintenance best practices, and available service programs.

Operational Excellence

  • Maintain updated customer records, activity notes, and pipeline information in the CRM system.
  • Coordinate order processing, shipping updates, and documentation with internal operations teams.
  • Track and report key account metrics including forecast updates, retention risks, and growth performance.

Qualifications

  • 2–5 years experience in B2B account management, customer success, or technical sales.
  • Strong communication skills—able to translate technical information into clear customer guidance.
  • Organized and reliable with a track record of managing customers and follow-ups without heavy supervision.
  • Comfortable working with CRM tools, quoting workflows, and basic industrial terminology.

Preferred

  • Experience with industrial equipment, NDT/NDE, QA/QC, metrology, or manufacturing customers.
  • Understanding of hardness testing, materials testing, or measurement systems (training provided).
  • Ability to travel occasionally for trade shows or key account visits.

Success Measures

  • High retention and satisfaction across assigned accounts.
  • Consistent revenue growth and forecasting accuracy.
  • Responsiveness and reliability in customer communication.
  • Strong internal collaboration to resolve issues quickly and affordably.

Why Join King Tester Corporation?

  • Work with a respected brand in industrial measurement tools with a nearly century-long reputation.
  • Be part of a small, nimble team where your decisions directly improve customer experience and operational efficiency.
  • Opportunities for growth.

Pay: $55, $65,000.00 per year

Benefits:

  • 401(k)
  • Health insurance
  • Health savings account
  • Paid time off

Work Location: In person