SVP, Chief Compliance and Operational Risk Officer

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, Plano, or Charlotte.

*** Relocation assistance is available for this position ***

What you will do:

• Establishes and maintains an independent Compliance and Operational Risk Management function appropriate for USAA's size, complexity, and risk profile, consistent with regulatory expectations.
• Understands, assesses, and monitors USAA's risk profile (AML and Operational risk), ensuring appropriate governance, standards, and policies.
• Supports the independence of the Risk Management function through defined roles, responsibilities, and reporting lines.
• Guides Risk Management in establishing and monitoring compliance with enterprise-wide risk limits, identifying and aggregating risks, assessing risk positions relative to risk tolerance, and providing relevant risk information to management and the board.
• Communicates, reports on, and escalates issues on the Association's risk profile, appetite, and emerging trends.
• Assesses and mitigates competitive and regulatory threats to capital and earnings.
• Role models USAA's mission, values, culture, and desired behaviors (including risk awareness and accountability).
• Develops talent within the department, including identification, development, and retention of talent, and overseeing performance management and staff development.
• Oversees funding, budgeting, and execution of risk management initiatives and projects.
• Holds self and others accountable to meet commitments by setting and communicating expectations and roles related to risk management.
• Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.

Minimum Education:

Bachelor's degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

Minimum Experience:

• 10 years of experience in a technical discipline (e.g., risk management) with a track record of strategically managing risk functions (credit, market, operational, strategic) during economic cycles.
• 10 years of relevant experience in a large financial institution ($100B+), including 5+ years post-Dodd Frank, in a senior risk function role (e.g., retail banking risk, market and credit risk, operational risk, risk governance).
• 10 years of people leadership experience in building, managing, and/or developing high-performing teams.
• 10 years of experience in compliance, including developing Compliance programs, processes, and executing major initiatives within financial services or insurance.
• Expert knowledge of financial services or insurance regulations, laws, and regulatory expectations.
• Experience working with and presenting to Senior Executive Management and Boards.
• Strong communication skills.
• Experience collaborating with cross-matrix teams.
• Regulatory understanding and application of compliance laws and oversight agencies.
• Significant knowledge of risk frameworks (governance, appetite, process, risk and control analysis, control effectiveness measurement, risk management coverage plan).

What sets you apart:

• 15+ years' experience with each of the following:

• Leading or auditing a risk or audit program team, especially with an issues management or policy focus.

• Developing, administering, and managing a QA/QC program in a large financial services institution.
• Building and leading relationships with banking regulators (i.e., OCC, FRB, CFPB), including exam preparation, managing issues, presenting in regulatory meetings, and responding to findings.
• Demonstrated accomplishments in strategic, executive level influence, communication, and change management.

Compensation range: The salary range for this position is: $338,250 - $608,850.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.