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Service Coordinator

12 hours ago

Greensboro, North Carolina, United States Empire Roofing Corporation Full time

For over 40 years, Procon Roofing Corporation has continued to grow its workforce and is seeking reliable, dependable, and motivated individuals who are eager to learn and grow within our company. We take pride in quality, safety, and doing things the right way. With operations across Canada and the U.S., our success is built on teamwork, accountability, and a shared drive to deliver results. If you're seeking a stable, growth-oriented roofing career, please apply today

About the Role

Procon Roofing is seeking a highly organized and proactive Service Collections Coordinator to support our commercial roofing service department. This role involves heavy collections, administrative coordination, and communication with clients, sales teams, and internal departments. The ideal candidate is detail-oriented, confident in follow-ups, and experienced in customer service, collections, accounting, or construction administration.

What You'll Do

  • Handle high-volume collection calls for the service department
  • Coordinate with the sales team to support billing and follow-up activities
  • Prepare and send invoices to clients, ensuring timely collection of outstanding payments
  • Communicate professionally with clients, subcontractors, and internal teams
  • Prepare, submit, and maintain project and financial reports
  • Liaise between the accounting department and service teams to ensure smooth workflow
  • Assist with documentation, scheduling, and administration for ongoing roofing service projects
  • Maintain organized records while ensuring compliance with company procedures

What You Bring

  • Minimum 3–5 years of customer service experience (required)
  • Strong verbal and written communication skills in English
  • Previous administrative experience, preferably in the construction or roofing industry
  • Working knowledge of accounting principles, invoicing, and financial documentation
  • Strong organizational skills with the ability to multitask and prioritize effectively
  • Proficiency in Microsoft Office Suite and project management tools
  • Ability to work independently and collaboratively in a fast-paced environment
  • Familiarity with construction workflows, terminology, and service operations

Why You'll Love Working at Procon

  • Competitive pay and benefits

  • Supportive, team-oriented culture

  • Strong focus on safety and inclusion

  • Growth potential within a growing, industry-leading company

Disclaimer: This role may evolve based on company needs. Procon Roofing Corporation is proud to be an equal opportunity employer. We value diversity and strive to create a welcoming workplace for everyone.