Operations Manager

1 day ago

Kansas City, Missouri, United States Mobile & Massage Studio of Kansas City Full time

Job Overview

We are seeking a dynamic and strategic Operations Manager to lead our studio operations with energy and purpose. In this pivotal role, you will oversee daily business functions of our Spa, keep a clean and organized space, provide excellent customer service, lead our massage therapists, and develop innovative strategies to enhance overall efficiency and profitability. Your leadership will inspire our team, foster a culture of excellence, and ensure seamless execution for our clients. This is an exciting opportunity for a motivated professional eager to make a significant impact through proactive management and business development.

Responsibilities

  • Develop and implement strategic plans to optimize processes, increase productivity, and improve service delivery

Experience

  • Proven management experience in a leadership role
  • Strong background in strategic planning with demonstrated success in implementing process improvements
  • Supervising experience with a focus on developing talent and fostering team collaboration
  • Business development skills with the ability to identify growth opportunities and build lasting client relationships
  • Excellent communication skills paired with the ability to motivate teams in a fast-paced environment

Salary Pay

  • Weekly pay
  • 60% employee discount on services
  • Family discounts
  • Flexible schedule
  • Growth potential with a leading wellness studio as we expand

Key Responsibilities:

  • Greet and assist clients with the check-in and check-out process
  • Lead by example in creating a peaceful, professional, and supportive environment
  • Encourage clients to rebook services and promote retail products that support their wellness
  • Manage appointment scheduling, room assignments, intake form review, and provider communication
  • Keep the studio clean, organized, and fully set up according to business policies and standards—with all supplies stocked, sanitized, and professionally presented
  • Monitor and enforce studio policies with professionalism and clarity
  • Sanitize tools and prepare add-ons and supplies for therapists
  • Assist in treatment room cleaning rounds
  • Coordinate bookings and client inquiries via phone, email, and internal messaging
  • Confirm appointments and follow up on missed calls
  • Maintain accurate shared documentation and internal logs
  • Coordinate bookings and confirmations with our mobile massage providers and clients
  • Wash and fold blankets, restock supplies, and support studio organization
  • Follow provided task checklists to ensure responsibilities are completed efficiently and consistently
  • Track and maintain studio inventory, documenting supply levels as needed
  • Complete weekly management documentation tasks and contribute to operational reporting
  • Follow up with new clients
  • Assist with light weekly payroll duties

You'll Thrive in This Role If You:

  • Are naturally organized and self-motivated
  • Have a calm and confident communication style
  • Enjoy helping others and being part of a wellness-focused team
  • Are comfortable learning and navigating booking software (we'll train you)
  • Are reliable, accountable, and proactive in a leadership role

To Apply:

Please submit your resume along with a short message about why you'd be a great fit for our studio. We look forward to welcoming the next heart-forward leader to help us continue creating healing spaces for Kansas City.

Job Type: Full-time

Pay: From $45,000.00 per year

Benefits:

  • Flexible schedule
  • Paid time off

Work Location: In person

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