Technical Supervisor, Steam Distribution Technical Services

Overview
The Technical Supervisor will ensure the operation, compliance and reliability of Steam Distribution's technical systems and equipment. The Technical Supervisor will be responsible for developing, reviewing, analyzing, troubleshooting, repairing, and performing corrective/preventive maintenance on Steam Distribution's equipment, instrumentation, and control systems. The Technical Supervisor will direct/supervise mechanics/technicians in performing maintenance work, calibrations, and tests ensuring they are conducted safely and efficiently. The Technical Supervisor will recommend, develop, and implement new designs and processes to improve the reliability of the steam distribution system. The Technical Supervisor will also adhere to the Company's Standards of Business Conduct to achieve Operational Excellence and foster a Zero Accident environment.

Responsibilities
Core Responsibilities

• The Technical Supervisor ensures the reliability of the Steam Distribution System by leading a team in the efficient repair, maintenance, testing, and commissioning of technical systems and equipment.
• Responsible for ensuring the safety, productivity, and quality of maintenance work performed by mechanics and technicians, while supervising union personnel, enforcing contractual and local work rules, assigning jobs based on weekly schedules, and managing administrative tasks in MAXIMO.
• Develops and implements maintenance plans and schedules, coordinates and analyzes preventive and corrective actions on equipment and technical systems, and recommends procedures to enhance reliability for current and future operations.
• Leads troubleshooting, repair efforts, and restoration of equipment and controls.
• Facilitates management meetings to report job progress and status, maintains full knowledge of workflows and processes, and submits internal and external work requests clearly and concisely through MAXIMO.
• Demonstrates a strong commitment to delivering exceptional customer service across all areas of responsibility.
• Ensures compliance with environmental regulations and program procedures applicable to Steam Operations Steam Distribution department.
• Detail-oriented and possess strong organizational skills to track and manage a variety of tasks in a fast-paced setting.
• Must be committed to fostering a Zero Accident Culture, Diversity and Inclusion, Achieving Operational Excellence, Developing an Effective Cost Management Culture, Enhancing the Customers Experience, adheres to the Company's Standards of Business conduct and other Company procedures including Environmental, Health and Safety ("EH&S").
• Follow Cyber Security Standards to maintain and ensure safe operation of Steam Distribution cyber assets.
• Adheres to Company rules and terms of the Collective Bargaining Agreement. Determines appropriate disciplinary action, conducts interviews, participates in settlement of grievances and evaluates subordinates work performance.
• Effectively manages multiple assignments with accuracy and efficiency, which is essential for success in this role.

Qualifications
Required Education/Experience

• Bachelor's Degree in Engineering or technical equivalent degree and 3 years related work experience in troubleshooting and repair of instrumentation and control systems, or
• Associate's Degree in Engineering or technical equivalent degree and 4 years related work experience in troubleshooting and repair of instrumentation and control systems, or
• High School Diploma/GED and 7 years related work
• experience in troubleshooting and repair of instrumentation and control systems.

Preferred Education/Experience

• Bachelor's Degree in Engineering or technical equivalent degree and 3 years related work
• experience in troubleshooting and repair of instrumentation and control systems.

Relevant Work Experience

• Work experience in troubleshooting, repair efforts, and restoration of equipment for Remote Terminal Units, Remote Monitoring and SCADA systems, required. Required
• The ability to understand and interpret engineering drawings (including schematics, one-line diagrams, P&IDs and function logic diagrams) and be able to provide marked prints of field conditions, required. Required
• Must have knowledge of safe work practices/procedures and use of appropriate personal protective equipment, required. Required
• Must have excellent leadership and communication skills along with the ability to work as part of a team, required. Required

Licenses and Certifications

• Driver's License Required

Physical Demands

• Ability to respond to system emergencies
• Able to work in all weather conditions, i.e. excessive heat and/or cold
• Perform extended driving through heavy traffic and severe off-road conditions
• Perform heavy manual labor, i.e. push, pull, and lift up to 50lbs
• Ability to carry tools and materials when climbing ladders and scaffolds, and entering confined spaces
• Work in, under, and on top of all types of company vehicles and/or equipment
• Ability to work in adverse conditions that include, noise, confined spaces, and high elevations
• Ability to climb ladders and stairs
• Ability to work on elevated platforms, scaffolds, catwalks, roofs, and/or other equipment
• Perform work in underground vaults through manholes
• Ability to work in inclement weather and adverse conditions (i.e., excessive heat, cold, noise, confined spaces)
• Ability to work with, and in, the vicinity of high voltage and/or other high-energy systems
• Ability to be approved to wear and use either a full or half-face respirator, without facial hair or other conditions that may interfere with the seal, in accordance with OSHA regulations
• Ability to be approved to wear and use either a full or half-face respirator and self-contained breathing apparatus (SCBA), without facial hair or other conditions that may interfere with the seal, in accordance with OSHA regulations
• Ability to climb in and out of manholes and excavations
• Stand, walk, and climb ladders and stairs for the duration of the workday
• Stand, walk, lift, climb, bend, kneel, stoop, and/or reach for the duration of the workday
• Ability to use hand tools and operate heavy machinery, i.e. jackhammers
• Unload materials from delivery vehicles and deliver equipment and materials to various operating facilities
• Ability to travel to company locations to work on storm restoration and heat contingencies
• Use hand-eye coordination to adjust controls on equipment
• Wear necessary Personal Protective Equipment (PPE), i.e. fire-retardant clothing and safety harnesses
• Work rotating shifts, including nights, midnights, weekends, and holidays
• Use equipment with a maximum weight rating of 375lbs when wearing and/or carrying 25lbs of clothing and equipment
• Use personal vehicle(s), and be able to transport, store, and secure company laptops and other job-related equipment in vehicle. Acknowledge that reimbursement for use of personal vehicle is available through the company mileage procedure

Additional Physical Demands

• The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.