Desktop Support Technician

2 days ago

Beaverton, Oregon, United States Ovation Workplace Services Full time

Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer's various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have relevant 2-3 years' experience in Windows Desktop support. a) Provide first/second level contact and problem resolution for customer issues. b) Work with Third Party Vendors to remediate complex AV issues as needed. c) Provide timely communication on issue status and resolution. d) Maintain ticket updates for all reported incidents. e) Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application. f) Should have basic knowledge of Mac operating system, to support Apple pc users. g) Install, upgrade, support and troubleshoot for printers, computer hardware. h) Performs general preventative maintenance tasks on computers, laptops, printers. i) Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment. j) Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software. k) Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms. l) This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned. Candidate Required Minimum Qualifications and Skills a) Bachelor's Degree or equivalent in Computer Science or related field. b) CompTIA A+, Microsoft Certified Professional (MCP) or better. c) Minimum of 18 months years of IT experience. d) Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems. e) Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory. f) Proven analytical, troubleshooting and problem-solving skills. g) Proven ability to multi-task, effectively determine priorities and meet SLA's. h) Excellent communication relationship-building and internal customer service skills. i) Adaptable and flexible in a fast-changing industry and work environment. j) Willing to work off-hours and weekends when required for projects or emergency support.

Job Type: Full-time

Pay: $35, $50,000.00 per year

Benefits:

  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Experience:

  • Desktop support: 3 years (Required)
  • Active Directory: 3 years (Required)

Work Location: In person

  • Tech Bar Technician

    1 week ago

    Beaverton, Oregon, United States Ovation Workplace Services Full time

    Tech Bar – Walk in Support We are seeking a proac ve and customer-focused IT Support Technician to join our onsite Tech Bar team. This role will provide face-to-face technical assistance to end users, ensuring a high standard of service and effec ve resolu on of technical issues. You will act as the first point of contact for walk-in and floor-walking...

  • Computer Technician

    4 days ago

    Beaverton, Oregon, United States WiSA Technologies, Inc. Full time

    Datavault AI (formerly WiSA Technologies) is revolutionizing the way organizations manage, value, and monetize their data. We empower businesses to unlock the full potential of their data through advanced financial modeling, risk assessment, and governance tools, all while maintaining privacy and regulatory integrity.Job Description:We are seeking a...

  • Locksmith and Installation Technician

    2 days ago

    Beaverton, Oregon, United States A-MAX Security Solutions, Inc Full time

    Job SummaryThe Locksmith and Installation Technician at A-MAX Security Solutions is responsible for a variety of areas of Locksmithing and Security Installation.Key ResponsibilitiesLocksmithing ResponsibilitiesMaster key, cut and duplicate keysRekey, repair, and install locks (mortise, cylindrical, high-security, etc.)Diagnose and repair lock failures...

  • Pest Control Technician

    1 week ago

    Beaverton, Oregon, United States Prime Pest Solutions Full time

    Benefits: No license requiredSupportive TeamTools ProvidedUniforms ProvidedHolidaysPTOQSEHRA Health ReimbursementPaid TrainingPaid time offTraining & developmentWellness resourcesJob Title: Pest Control TechnicianLocation: Beaverton, OR | Greater Portland Metro Who We Are:At Prime Pest Solutions, we're a family-owned pest control company that believes in...

  • Render Technician Assistant

    6 days ago

    Beaverton, Oregon, United States Nike Full time

    Work options:HybridOnsite: Mon-ThursTitle:Render Technician AssistantLocation:Beaverton, ORDuration:9 months contractNIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture...

  • Central Fill Pharmacy Technician

    5 days ago

    Beaverton, Oregon, United States Optum Full time

    "A Day in the Life" videoOpportunities with Genoa Healthcare. A career with Genoa Healthcare means you're part of a collaborative effort to serve behavioral health and addiction treatment communities. We do more than just provide medicine: we change lives for the better. People with serious mental or chronic illness - and those who care for them - have...

  • Lab Animal Technician 1

    2 weeks ago

    Beaverton, Oregon, United States Oregon Health & Science University Full time $58,000 - $73,000 per year

    Department OverviewThe Oregon National Primate Research Center (ONPRC) is located 12 miles west of the OHSU main campus, and sits on 162 acres of land featuring forested areas, research and administration buildings, indoor and outdoor animal housing, and 2-mile perimeter walking path. Our mission is to improve human health and the quality of life through the...

  • Tier II Helpdesk Technician

    1 week ago

    Beaverton, Oregon, United States Pacific Office Automation Full time

    Pacific Office Automationis the largest independently-owned document imaging and technology dealers in the nation. Since 1976, we have grown to over thirty branches located in eleven western states: OR, WA, CA, AZ, NM, NV, UT, ID, CO, TX & HI With over 40 years of success in office equipment and technology sales/service, our growth and reputation have...

  • Tier II Helpdesk Technician

    2 days ago

    Beaverton, Oregon, United States Pacific Office Automation Full time

    Pacific Office Automation is the largest independently-owned document imaging and technology dealers in the nation. Since 1976, we have grown to over thirty branches located in eleven western states: OR, WA, CA, AZ, NM, NV, UT, ID, CO, TX & HI With over 40 years of success in office equipment and technology sales/service, our growth and reputation have...

  • Maintenance Technician, Multifamily

    2 days ago

    Beaverton, Oregon, United States Cushman & Wakefield Full time

    Job TitleMaintenance Technician, MultifamilyMonteVista )Job Description SummaryThe Maintenance Technician provides support and is accountable for delivering on our commitments to our residents. This includes quality move-ins, residential satisfaction, expedited service, and personal attention to the resident. The Maintenance Technician responds to our...