Director of Global CRM Management

Job Overview

We are looking for an experienced Director of Global CRM Management to lead a dedicated team responsible for maintaining and enhancing our Salesforce CRM platform on a global scale. This role is pivotal in driving the accuracy of sales funnels, managing end customer and distributor data, and ensuring product information is up to date. The ideal candidate will be a hands-on leader focused on delivering scalable CRM solutions, fostering continuous improvement, and enabling sales teams worldwide through effective training and support.

Responsibilities

• Lead and manage a global team of 5-7 direct reports responsible for Salesforce CRM administration, development, and support.
• Oversee the ongoing maintenance, updates, and optimization of the Salesforce CRM platform to ensure data integrity and system reliability.
• Develop and implement global CRM solutions that improve funnel accuracy, customer contact management, distributor information, and product data consistency.
• Collaborate cross-functionally with sales, marketing, IT, and operations teams to align CRM initiatives with business needs.
• Design and deliver training aids, documentation, and user support materials to maximize CRM adoption and proficiency across global sales teams.
• Drive continuous improvement initiatives for CRM processes, workflows, and system functionalities.
• Monitor CRM performance metrics and user feedback to identify areas for enhancement.
• Manage vendor relationships and coordinate with Salesforce support and third-party developers as needed.
• Ensure compliance with data governance and privacy regulations related to CRM data.

Required Skills / Qualifications / Certifications / Tech Stack

Essential

• Bachelor's degree in Business, Information Systems, Computer Science, or related field; advanced degree preferred.
• 7+ years of experience managing CRM systems, with a strong focus on Salesforce.
• Proven leadership experience managing small to mid-sized global teams.
• Deep understanding of CRM best practices, sales funnel management, and data governance.
• Experience developing training materials and driving user adoption for CRM platforms.
• Strong analytical, problem-solving, and project management skills.
• Excellent communication and collaboration abilities in a global, cross-functional environment.
• Salesforce certifications (e.g., Salesforce Administrator, Salesforce Advanced Administrator) are highly desirable.

The base compensation range for this position is $164,800 to $285,100 per annum. Your actual base salary will be determined based upon numerous factors which may include relevant experience, skills, location (labor market data), credentials (education, certifications), and internal equity.

Vontier partners with you and your family on your health and wellness journey. Visit to view our benefits. We offer a premium suite of health and wellness programs for you and your family, including medical, dental, vision, disability and life insurance. With programs for family planning from Maven Clinic to managing diabetes like Livongo, coverage for women's health, support for adult and elder care, paid parental leave, a generous 401(k) plan with matching company contributions, and more. Vontier is here for all stages of life. We also offer paid time off up to 15 days each year, 12 paid holidays (including 2 floating holidays), and paid sick leave.*

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Sick leave amount may vary based on state or local laws applicable to the applicant's geographic location. The Company reserves the right to modify this information at any time, subject to applicable law.

WHO IS GILBARCO VEEDER-ROOT

Gilbarco Veeder-Root, a Vontier company, is the worldwide technology leader for retail and commercial fueling operations, offering the broadest range of integrated solutions from the forecourt to the convenience store and head office. For over 150 years, Gilbarco has earned the trust of its customers by providing long-term partnership, uncompromising support, and proven reliability. Major product lines include fuel dispensers, tank gauges and fleet management systems.

WHO IS VONTIER

Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves – delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company's website at

At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.

Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.

Join our community of passionate people who work together to navigate challenges and seize opportunities. At Vontier, you are not on this journey alone-we are dedicated to equipping you with the tools and support needed to fuel your innovation, lead with impact, and thrive both personally and professionally.

Together, let's enable the way the world moves

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"Vontier companies are equal employment employers and evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, sexual orientation, gender identity or expression, and other characteristics protected by law."