The Experience Lab Host, Part-Time

Main areas of focus: Customer service, Front Desk, Tour Guide, Virtual Reality Experience

Location: Onsite at The Experience Lab in Franklin, TN

Eligibility: At this time, we are only considering candidates who are eligible to work in the United States without the need of company sponsorship now or in the future.

Hours: 15 hours per week

JOB HIGHLIGHT

Help bring our Experience Lab to life You'll support public tour operations, assist guests, and contribute to a fast-paced, collaborative environment.

JOB SUMMARY

As an Experience Lab Host, you'll play an integral role within our Experience Lab team, ensuring the smooth daily operation of our Experience Lab and providing exceptional support to our guests. You'll be the go-to person for visitors, assisting with wayfinding, answering questions, and ensuring a positive and engaging experience. You'll also maintain the Lab's interactive exhibits, manage supplies, and help with administrative tasks. You'll report to the Experience Lab Director and work closely with the team to support various initiatives, contributing to a collaborative and fast-paced environment.

YOU'LL BE RESPONSIBLE FOR…

●     Being a welcoming face of the Experience Lab, providing exceptional support to guests

●     Assisting guests with our Virtual Reality station; helping them get set up and comfortable with the VR technology

●     Serving as a tour host for various public tours

●     Supporting the daily operations of the Experience Lab, including opening and closing procedures

●     Maintaining the Lab's interactive exhibits and physical space, keeping it looking its best

●     Providing support for Experience Lab marketing initiatives in and out of the physical space

●     Providing administrative support to the Experience Lab team, including shipping, receiving, and organizing storage spaces

●     Contributing to a collaborative and fast-paced team environment

YOU MUST HAVE…

●     A passion for customer service, problem-solving, and building meaningful relationships

●     The ability to work effectively as part of a team in a dynamic environment

●     Demonstrated initiative and a willingness to seek guidance when needed

●     Exceptional interpersonal, oral, and written communication skills

●     The ability to work on the weekends

IT'S AN ADDED PLUS IF YOU HAVE…

●     Experience working with people in a retail environment

●     Experience with video technology

YOU'LL BE SUCCESSFUL IF...  

You were born a people person

You enjoy interacting with people. You're welcoming and more than willing to help someone find their way around charity: water. You always put our supporters first and take pride in providing excellent customer service.

You have a flexible team ethos

You need to be able to work on the weekends with a positive drive. You are a self-starter and take initiative on any projects assigned. You are not afraid to admit mistakes and fix what you can right away.

You get things done.

You follow through on every request, no matter how big or small, with attention to detail. You keep your cool under pressure and know how to prioritize your responsibilities. And when you need help, you let your supervisor know.

You're a team player

You can coordinate efforts with many different departments -- both internal and external -- to get the job done right. You use sound judgment and intuitive analysis. And you know to follow up to make sure everyone's on the same page, especially when it comes to donor info and other Accounting tasks.

TEAM OVERVIEW

The Experience Lab team is a deeply passionate, incredibly thoughtful, and highly skilled group of storytellers, marketers, managers, and makers. At the Experience Lab, an immersive storytelling exhibit about the work of charity: water, we deliver a world-class experience that builds awareness of the global water crisis and inspires supporters to join us in our mission to end it.

HIRING TIMELINE

This role was posted on October 9th, 2025 and is estimated to remain open for 45 days.

SALARY RANGE

This is a non-exempt role with an hourly rate of $23.50.