Banquet Captain

Oak View Group:

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary:

The Banquet Captain is responsible for overseeing the successful execution of banquet events, including meetings, conventions, weddings, and other special functions as well as supervision of retail concessions outlets and bar service. This hands-on supervisory role ensures that all aspects of service meet or exceed guest expectations by coordinating setup, service, and breakdown while leading a team of servers and support staff.

This role pays an hourly rate of $21.00-$25.00

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays)

This position will remain open until December 31, 2025.

About the Venue:

The St. Charles Convention Center is the finest full-service convention center in the Greater St. Louis metropolitan area. Containing over 154,000 square feet of flexible meeting space, including 83,000 square feet of exhibit space, the SCCC is the perfect place for events up to 3,000 attendees. Located mere minutes away from St. Louis Lambert International Airport, the St. Charles Convention Center is surrounded by multiple hotels, Historic Main Street, and the Streets of St. Charles, giving versatility to your commute and experience at St. Charles Convention Center.

St. Charles Convention Center's parent company Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Responsibilities:

• Supervise and coordinate all service staff before, during, and after events.
• Serve as the primary point of contact for event organizers and clients during functions.
• Ensure accurate setup, service and breakdown of banquet rooms, buffets and break stations per event specifications (e.g., floor plans, timelines, and menus).
• Conduct pre-shift meetings to communicate event details and assignments to team members.
• Maintain high standards of food and beverage service and hospitality.
• Monitor the timing and flow of service; troubleshoot issues as they arise.
• Train, coach, and mentor banquet staff; lead by example with professionalism and enthusiasm.
• Collaborate with culinary, sales, and AV teams to ensure seamless event execution.
• Ensure cleanliness, organization, and safety of all banquet areas.
• Complete post-event reports and provide feedback to management.
• Enforce compliance with health, safety, and sanitation standards.
• Assist with inventory, equipment maintenance, and requisitioning supplies as needed.

Qualifications:

• High school diploma or GED required; hospitality or culinary degree a plus.
• 2+ years of banquet, catering, or hospitality experience, with at least 1 year in a supervisory or team lead role.
• Excellent communication, interpersonal, and leadership skills.
• Strong organizational and time management abilities.
• Proficient in reading and interpreting event reports and diagrams.
• Ability to work under pressure and adapt in a fast-paced environment.
• TIPS or ServSafe certification preferred.
• Ability to lift up to 50 lbs and stand/walk for extended periods.
• English proficiency required, bilingual (English/Spanish) preferred.
• Flexible schedule including early mornings, late nights, weekends, and holidays depending on event needs.

Strengthened by our Differences. United to Make a Difference:

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer:

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.