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Senior Sales Operations Manager

3 weeks ago

South Jordan, Utah, United States Cricut Full time
Company Description

Cricut empowers people to make and personalize almost anything—from custom cards and apparel to everyday items and home décor. Our smart cutting machines, design apps, and materials make creativity easy and accessible for everyone. We believe everyone is born creative, and our mission is to put the power of handmade into the hands of all. With a passionate community of Makers around the world, Cricut helps turn inspiration into real, tangible creations—one project at a time.

Let's make.

Job Description

Cricut is looking for a self-motivated, detail-oriented, and analytically minded Sales Operations Manager to join our Sales Operations team. This role supports a wide range of strategic and operational initiatives across North America and plays a key part in driving business performance through forecasting, reporting, and cross-functional collaboration.  

The ideal candidate is highly analytical, critical-thinker, data-driven, and comfortable working across departments, including Sales, Finance, Operations, Product Management, and Inventory Planning. You'll be instrumental in ensuring timely and accurate reporting, maintaining optimal inventory levels, and supporting sales initiatives to drive growth and operational excellence.  

What You'll Do

Sales Operations & Analytics  

  • Prepare weekly, monthly, and quarterly materials for business reviews with Sales and Finance.  
  • Build, run, and analyze reports and dashboards to provide key business insights for Cricut and retail partners.  
  • Support ad hoc reporting requests and develop tools/processes to improve team efficiency.  
  • Manage forecasting and demand planning for Machines, Extensions, Consumables, and Accessories.  
  • Conduct weekly/bi-weekly inventory planning calls with major retail accounts.  
  • Create and maintain a rolling SKU-level sales plan by account and by week.  
  • Analyze weekly sales performance vs. forecast and report findings to stakeholders.  
  • Monitor inventory levels, sales trends, and market conditions; communicate risks and opportunities proactively.  
  • Collaborate with Key Account Managers and leadership to develop quarterly and annual business plans.  

  Inventory & Order Management  

  • Partner with Order Management and the EDI team to ensure accurate and timely processing of purchase orders.  
  • Ensure orders meet customer-specific supply chain requirements to minimize chargebacks.  
  • Collaborate with Sales and Inventory teams to maintain optimal stock levels and maximize inventory productivity.  
  • Support promotional activities by coordinating with Sales and Demand Planning teams.  
  • Develop replenishment strategies for high-demand or seasonal items.  

  Retail & Merchandising Support  

  • Align inventory availability with financial objectives and in-stock goals.  
  • Analyze sell-in/sell-through performance and provide actionable recommendations.  
  • Track key inventory metrics and communicate performance updates to internal teams.  
  • Coordinate with buying teams to foster a proactive and collaborative environment.  

  Cross-Functional Collaboration  

  • Serve as a liaison between Sales, Operations, Finance, and Product teams to support inventory and sales initiatives.  
  • Maintain strong relationships across departments to resolve issues quickly and effectively.  
  • Assist in resolving disputes and chargebacks in collaboration with the Finance team.  

  Key Performance Metrics  

  • Inventory turns and productivity  
  • Forecast accuracy  
  • Fill rates and in-stock percentages  
  • Timely and accurate order execution  
  • Chargebacks and disputes as a % of sales  
  • Achievement of financial targets for assigned projects  
Qualifications
  • Bachelor's degree in Business, Supply Chain, Finance, or related field (preferred)  
  • 5+ years of experience in sales operations, demand planning, or supply chain management 
  • Strong analytical skills and the ability to work with large datasets  
  • Expertise in Excel (pivot tables, formulas, trend analysis)  
  • Experience with business intelligence tools such as Tableau, Domo, or similar  
  • Experience with statistical modeling and sales forecasting  
  • Proven ability to drive results through process improvement and data insights  
  • Excellent organizational, communication, problem-solving skills and detail-oriented
  • Ability to thrive in a fast-paced, team-oriented environment with minimal supervision  
Additional Information

We've Got You Covered

At Cricut, we take care of our people. Enjoy competitive Medical, Dental, and Vision coverage, a 401(k) match, generous PTO, tuition reimbursement, and a yearly lifestyle stipend to support your wellness and passions. You'll also receive exclusive employee discounts—and best of all, you'll be surrounded by some of the most talented, creative, and curious minds out there.

A Quick Note Before You Apply…

Cricut is in an exciting chapter of transformation. We're evolving fast—refining our strategy, growing our teams, and raising the bar across everything we do. This is an incredible opportunity for the right kind of person—but it's not for everyone.

We're looking for A-players—people who thrive in dynamic environments, turn challenges into momentum, and consistently deliver their best work. If that sounds like you, read on.

Here's what makes someone a great fit for this role (and for this moment at Cricut):

  • You move with urgency. You don't wait for perfect clarity to act—you start, learn, and adjust.
  • You set high standards. You take ownership, deliver quality, and hold yourself accountable.
  • You stay focused when things move fast. You prioritize what matters most and tune out the noise.
  • You collaborate like a pro. You elevate others, communicate clearly, and bring a low-ego, high-output energy.
  • You embrace AI as part of your toolkit. From idea exploration to data analysis and creative problem-solving, you leverage AI to accelerate innovation and amplify impact—because technology and creativity go hand-in-hand here.

One More Thing (It's a Big One)

This role is in-office at least 3–4 days per week. We believe real collaboration, innovation, and culture are built face-to-face. If you're energized by working alongside smart, kind, creative people—and love those hallway conversations that spark the next great idea—you'll feel right at home.

If you're looking for a fully remote role, this may not be the right fit. But if you're excited by challenge, purpose, and building something better—let's make something amazing together.

Relocation Statement:

  • This position is eligible for relocation assistance.

What to Do Next

Please attach your resume, cover letter and/or include links to your portfolio or other social presence. If you want to show your super powers in other ways – include that information too. You can be sure that Cricut is an employer who values individuality, equality and diversity, so tell us what you're all about. If you are a Maker or a DIY enthusiast, whether you think you are a good one or not, we would love to hear about it when you send us your information.

Cricut is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. This position is contingent on successfully completing a Criminal Background Check upon hire. Cricut participates in E-Verify.