CSR - Customer Service Representative

1 week ago

San Clemente, California, United States Talega Animal Hospital Full time

COLLABORATE, GROW, AND MAKE A DIFFERENCE

If you're looking for more than just a front desk job—and you want to be part of a team that values growth, gold standard care, and meaningful client relationships—you might be exactly who we're looking for.

Who We Are:

We are a vibrant, forward-thinking veterinary hospital where collaboration isn't just encouraged—it's the way we get things done. Our team supports each other, laughs often, and shares a deep dedication to both patient care and client connection.

We practice medicine with intention. That means doing what's right for each patient while giving our clients the tools to be empowered partners in their pet's health journey.

As we continue to grow, we're looking for a CSR who wants to grow with us—someone excited to step into a role that blends client support, education, and heart-led service.

What You'll Do:

  • Greet clients warmly, check in patients, and ensure smooth, compassionate communication throughout each visit.
  • Answer phones and emails with clarity, empathy, and accuracy.
  • Support our clinical team by preparing records, confirming appointments, and ensuring accurate billing.
  • Help clients understand the "why" behind what we do, offering education and follow-through that strengthens trust.
  • Jump in wherever needed—because you know teamwork is everything.

Who We Want:

  • Someone who thrives in a fast-paced, team-oriented environment.
  • A communicator who listens, stays calm under pressure, and makes clients feel seen and cared for.
  • A problem-solver who takes initiative and follows through.
  • A human who's passionate about animals, learning, and lifting others up.
  • Previous experience in veterinary, medical, or customer service settings is a plus—but the right attitude matters more than a perfect resume.

Why Work for Us:

We are deeply committed to creating a culture where people can thrive—not just survive. You'll get competitive pay, PTO, employee pet care discounts, and a leadership team that actually walks the walk. You'll be supported, challenged, and encouraged to grow—because we believe when people flourish, pets do too.

How to Apply:

Please submit your resume via Indeed. Once received, we'll reach out with next steps within 48 hours. We're excited to meet you.

Job Type: Full-time

Pay: $ $26.00 per hour

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • On-the-job training
  • Paid time off
  • Parental leave
  • Vision insurance

Work Location: In person

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