Customer Service Specialist/ CSR
5 days ago
We're Hiring: Customer Service Specialist
We are seeking to hire a
Customer Service Specialist
in
South San Francisco, CA.
Location:
South San Francisco, CA
Work Mode:
Work From Office
Role:
Customer Service Specialist
Pay Scale:
$41, 600 – $52, 000 (Dependent on Experience)
What You'll Do
∙ Act in accordance with company policy
∙ Provide full time phone coverage (shift to be determined by management)
∙ Suggest new programs and or projects to promote customer service
∙ Determine appropriate action to take to resolve customer issues
∙ Determine when it is appropriate to escalate customer issues to management
What We're Looking For
∙
Decision Making
– Thinks through problems clearly and logically; is decisive
∙
Technical and Business Expertise
– Applies emerging knowledge and trend; builds strong relationships;
contributes expertise within and beyond assigned area
∙
Communication -
Listens well, expresses ideas fluently and logically, is open to input and feedback
∙
Teamwork and Collaboration
– Creates an atmosphere of openness and trust; collaborates, offers support and
encouragement
∙
Achieving Results –
Is goal-directed and persistent; is accountable for meeting commitments, recognizes the
contributions of peers
Ready to make an impact? Apply now and let's grow together
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