Service Advisor Trainee- RV's

10 hours ago

Mesa, Arizona, United States World Wide RV Full time

Train to be a Service Advisor – RV's

We are a family owned and operated business that is expanding. We have added new service counters, new service bays, a new break room plus more. Apply today for a tour of our facility. We need a Service Advisor trainee who will strive to be an expert in the art and science of customer service. Must be able to greet guests, schedule appointments and act as a liaison between customers and service techs. If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home. Put your people skills to work for us and find out more now. 

How much will I make?

We will train you on how to be a Service Advisor. Most Service advisors start out at $50k-$70k a year. The ceiling is really up to you. The more services you sell, the more you make. The more efficient you make your team, the more you make. If $50k- $70k is the start....imagine where you may end up The Service advisors have an administrative assistant who assist with customer check ins/out, payments, sets appointments, phones, paperwork, filing, plus much more. 

Job Responsibilities during training

  • Greet service department customers promptly and courteously—attitude is everything
  • Listen to customers and clearly translate repair needs to techs
  • Upsell additional services using low pressure, high integrity methods
  • Provide accurate repair/maintenance estimates
  • Adhere to policies on vehicle care and operation
  • Follow up on each repair and keep customers informed of progress
  • Sell and manage extended warranties
  • Inspect repair quality and ensure all work is complete
  • Notify customers when vehicles are ready for pick up
  • Review and explain repairs and associated costs with customers
  • Handle minor customer concerns and complaints
  • Keep Service Manager informed of all problems and potential problems
  • Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Benefits

Health, Dental, Vision, 401k, Paid Vacation

Our People Make the Difference

If you're considering a RV lifestyle, chances are you share our love for the open road. For us, this love goes back over 54 years when we sold our very first trailer in Mesa, Arizona.

We are an Arizona RV Dealer who is proud of our history and we look forward to continuing this legacy for years to come. Our dealership provides unmatched customer service that you won't find anywhere else. We are proud to offer lifetime warranty on all new and gently used RVs. Lastly, we are dedicated to our mission statement that "Our People Make the Difference"

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