Onsite Level 3 Technical Support Specialist

1 week ago

Santa Barbara, California, United States codexIT Full time $90,000 - $120,000 per year

Job Description

Onsite Level 3 Technical Support Specialist - Santa Barbara

CodexIT is seeking a skilled and experienced Onsite Level 3 Technical Support Specialist to join our Santa Barbara team. We are a leading national technology service provider specializing in Healthcare, delivering complete Managed Technology Services to healthcare practices. Our deep industry knowledge allows us to provide comprehensive support for all your technology needs.

In this role, you will:

  • Provide advanced onsite technical support and escalation resolution for complex hardware, software, and network issues affecting our Santa Barbara healthcare clients.
  • Troubleshoot and resolve escalated tickets from Level 1 and Level 2 support teams, ensuring timely and effective solutions.
  • Support and maintain EHR software, medical diagnostic equipment, and clinical review software.
  • Perform onsite diagnostics and system administration tasks using Azure, Intune, and advanced networking tools.
  • Collaborate with the Project Engineering team on complex implementations and system integrations.
  • Utilize ConnectWise to manage escalated service requests, document resolutions, and track time effectively.
  • Provide mentorship and technical guidance to junior helpdesk staff.
  • Maintain detailed documentation of complex issues, solutions, and system configurations.
  • Participate in on-call rotation to provide after-hours support for critical client issues.
  • Assist with system monitoring, maintenance, and proactive issue identification.

Qualifications:

  • Minimum 3 years of experience in a Level 3 helpdesk or senior technical support role.
  • Strong experience with Windows Server environments, Active Directory, and Group Policy management.
  • Solid understanding of Azure cloud services and Intune device management.
  • Advanced knowledge of networking concepts including TCP/IP, DNS, DHCP, VPNs, and firewall configurations.
  • Experience with backup solutions, disaster recovery, and system restoration procedures.
  • Familiarity with EHR systems and healthcare technology environments preferred.
  • Proficiency in remote and onsite support tools and techniques.
  • Excellent troubleshooting and analytical problem-solving skills.
  • Strong communication skills with ability to explain technical concepts to non-technical users.
  • Experience with ConnectWise or similar PSA/ticketing systems.
  • Ability to work independently with minimal supervision and manage multiple priorities.
  • Customer service oriented with a commitment to client satisfaction.
  • Availability for on-call rotation and regular travel to client sites in the Santa Barbara area.

CodexIT is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job Type:
Full-time

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance
  • Profit sharing

Schedule:

  • 8 hour shift
  • On call

Work Location:
Onsite - Santa Barbara, CA

  • Technical Support Specialist

    1 week ago

    Santa Ana, California, United States Hirsch Full time $65,000 - $70,000 per year

    Company DescriptionWhere Technology Meets TrustHirsch stands as a global leader in physical security, offering a comprehensive range of physical access control, video intelligence, and analytic-driven security solutions. Our mission is to empower a secure, connected world through digital innovation. Trusted worldwide by an elite group of partners and...

  • Technical Support Specialist

    1 week ago

    Santa Ana, California, United States Hirsch Full time $80,000 - $100,000 per year

    Company DescriptionWhere Technology Meets TrustHirsch stands as a global leader in physical security, offering a comprehensive range of physical access control, video intelligence, and analytic-driven security solutions. Our mission is to empower a secure, connected world through digital innovation. Trusted worldwide by an elite group of partners and...

  • Technical Support Specialist

    2 days ago

    Santa Ana, California, United States Hirsch Full time $65,000 - $70,000

    Company DescriptionWhere Technology Meets TrustHirsch stands as a global leader in physical security, offering a comprehensive range of physical access control, video intelligence, and analytic-driven security solutions. Our mission is to empower a secure, connected world through digital innovation. Trusted worldwide by an elite group of partners and...

  • Technical Support Engineer – Automation

    2 weeks ago

    Santa Clara, California, United States Stage 4 Solutions, Inc. Full time $50,000 - $70,000 per year

    Technical Support Engineer Automation (Hybrid Santa Clara, CA)We are looking for a Technical Support Engineer for a large, global B2B high-tech company. This role will be responsible for managing and resolving the most challenging issues for the Client's platform. You will be the first point of escalation within the technical support department, as well as...

  • Technical Support Engineer

    1 week ago

    Santa Clara, California, United States PayNearMe Full time $90,000 - $110,000

    Company Description At PayNearMe, we're on a mission to make paying and getting paid as simple as possible. We build innovative technology that transforms the way businesses and their customers experience payments. Our industry-leading platform, PayXM, is the first of its kind—designed to manage the entire payment experience from start to finish. Every...

  • Technical Support Engineer

    2 days ago

    Santa Clara, California, United States Rose International Full time

    Date Posted: 11/21/2025Hiring Organization: Rose InternationalPosition Number: 493779Industry: SoftwareJob Title: Technical Support Engineer - Platform TechnologiesJob Location: Santa Clara, CA, USA, 95050Work Model: HybridWork Model Details: Onsite on Wednesdays and ThursdayShift: 8:00 AM to 5:00 PMEmployment Type: TemporaryFT/PT: Full-TimeEstimated...

  • Collection Operations Specialist

    2 days ago

    Santa Barbara, California, United States Umbra Full time

    Umbra is an American space technology company delivering advanced systems, from sensors to spacecraft, that empower customers worldwide with unmatched access to critical information from space. Our mission is simple and ambitious: redefine space—for people, systems, and missions in every domain. Umbra's ecosystem operates through three business units:...

  • Helpdesk Technical Support Analyst

    4 days ago

    Santa Clara, California, United States LifeMoves Full time

    DescriptionABOUT LIFEMOVESLifeMoves is the largest and most effective provider of housing and services for neighbors experiencing homelessness in Silicon Valley since 1987. Our Mission is to end homelessness by providing interim housing, supportive services, and building collaborative partnerships. With 40 programs, LifeMoves gives our neighbors experiencing...

  • Surgical Technologist

    4 days ago

    Santa Clarita, California, United States Advantage Technical Full time

    Job Title:Surgical Lab Specialist (Part-Time)Schedule:Part-time, 25 hours/week (flexible days/hours based on business needs)Duration:12 months (Surgical Lab relocation out of CA anticipated at end of term)Compensation:$35/hourLocation:Valencia, CA 91355Interviews:1st interview: Teams video2nd and possibly 3rd interview: OnsiteJob SummaryThe Surgical Lab...

  • Sales Support Specialist

    1 week ago

    Santa Clara, California, United States Fusion Worldwide Full time $65,000 - $70,000

    SummaryThis position will be responsible for providing overall operations support to our Americas sales team as well as daily office administration. We are seeking a detail-oriented and proactive Sales Support Specialist to assist our sales team with day-to-day administrative tasks, such as inputting sales orders, updating our CRM, and other duties as...