Tech Coach
5 days ago
Our client, a professional services organization, is seeking an experienced
Tech Coach & AI Workflow Lead
to support ongoing workflow modernization and internal capability building. This role focuses on improving how teams work day to day through better tools, smarter processes, and hands-on support.
The ideal candidate is comfortable working across departments, guiding teams through change, and turning complex systems into practical, usable solutions.
What You'll Do
- Lead practical training sessions to help teams better use internal systems and tools
- Support the rollout and adoption of new platforms and process improvements
- Review existing workflows, identify inefficiencies, and recommend improvements
- Act as a liaison between business users and technical teams to ensure smooth execution
- Develop reference materials, quick guides, and provide ongoing support
- Research and test new tools or enhancements that improve productivity
- Provide one-on-one coaching and group support as needed
What We're Looking For
- Experience training professionals on software, systems, or operational tools
- Background in operations, process improvement, knowledge management, or technology enablement
- Strong communication skills with the ability to explain complex concepts clearly
- Organized, detail-oriented, and comfortable managing multiple initiatives
- Curious, proactive, and adaptable to evolving tools and workflows
- Experience in professional services or regulated environments preferred
Work Environment
- On-site role based in
Birmingham - Occasional travel for training or internal meetings
- Mix of independent work, collaboration, and live training sessions
This role offers the opportunity to play a key part in shaping how teams work—improving efficiency, consistency, and overall effectiveness—while partnering closely with stakeholders across the organization.
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