Front of House Supervisor

This is a Seasonal Full-time Non-Exempt Position - September through May

General Summary

The Front of House (FOH) Supervisor is responsible for supervising the FOH team, and ensuring high-quality service is provided to Artis—Naples patrons during events. This role requires flexibility to work days, evenings, weekends, and holidays depending on event schedules. The Front of House Supervisor collaborates effectively with all Artis–Naples team members and oversees a variety of events and performances across the cultural campus.

Supervises

Ushers

Volunteers

Essential Duties & Responsibilities (other duties may be assigned)

• Assist with coordinating and providing training of usher team members to ensure compliance with Artis—Naples policies and procedures.

• Supervise usher team members assigned to all events both on and off campus.

• Supervise volunteers assigned during shift hours and assist with managing to the Volunteer portal (Volgistics) as needed.

• Prepare and distribute all necessary reports in a timely manner.

• Ensure prompt curtain calls and enforce late-seating policy in coordination with the production team.

• Provide usher team members with relevant information regarding their assignment; conduct pre-show briefings including show timings & late seating.

• Collaborate with Collier County Sheriff's Office and Florida Highway Patrol when present on campus.

• Monitor and respond to patrons requiring medical attention and assist with crowd control in the event of an emergency evacuation.

• Assist patron services in resolving seating issues during performances.

• Organize program distribution, including but not limited to the placement of program inserts.

• Ensure usher team members are in proper uniform according to policy.

• Serve as an usher during vents when needed.

• Coordinate merchandise and souvenir sales and prepare accurate and timely reports for House Manager approval.

• Report facility and operational problems and work collaboratively with all Artis—Naples team members to address concerns requiring departmental attention.

• Assist with reviewing departmental documents, memos & training guides as needed.

• Maintain certification and/or training in CPR/AED, First Aid, Evacutrac Emergency Chair, Active Shooter, and Fire Extinguisher.

• Attend meetings as required or directed.

• Observe and report on safety requirements submitting work orders to the Manager or Security as necessary.

• Collaborate effectively and professionally with all Artis—Naples team members.

• Enforce adherence to Artis—Naples policies and procedures.

QUALIFICATIONS

Education, Experience, Competencies and Core Values

Education/Experience

• High school diploma or equivalent required.

• Minimum of one (1) year experience in theater management or customer service.

• Working knowledge of computers and related programs required in the performance of related duties and responsibilities.

• Ability to interact effectively with patrons, staff, volunteers, and visiting production personnel.

• Ability to evaluate situations and take appropriate actions to intervene and resolve the situation.

Competencies

To perform the job successfully, an individual should possess and demonstrate the following competencies:

Analytical: Analyzes and interprets data and prepares accurate and insightful reports, statements, and projections.

Problem Solving: Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in-group problem solving situations; uses reason even when dealing with sensitive topics.

Technical Skills: Has intermediate skill level in Microsoft Office Suite.

Oral Communication: Speaks clearly, confidently, and persuasively in positive or negative situations; listens and gets clarification; participates constructively and thoughtfully in meetings. Maintains poise under pressure.

Written Communication: Writes clearly and persuasively; presents information effectively.

Teamwork: Contributes to building a positive team spirit; puts success of team above own interests; builds morale and group commitments to goals and objectives; supports other's efforts to succeed; fosters a cooperative work environment.

Quality Management: Improves and promotes quality; demonstrates accuracy and thoroughness. Demonstrates attention to detail, ability to multi-task, and commitment to achieve deadlines.

Cost Consciousness: Works within approved budgets; develops and implements cost saving measures; contributes to positive revenue generation; conserves organizational resources.

Diversity: Shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment; builds a diverse workforce.

Ethics: Treats people with respect; keeps commitments; inspires the trust of others; works ethically and with integrity; upholds organizational values.

Organizational Core Values

Collaborative: Work internally and externally to accomplish something together that we may not be able to accomplish separately to realize shared goals.

Transparency: Behave and communicate in a manner that exudes openness and honesty.

Excellence: A standard of performance that surpasses ordinary standards.

Accountability: The acceptance and assumption of responsibility for actions, decisions and results.

Flexible Scheduling & Punctuality: Demonstrates adaptability to varying schedules and consistently arrives on time for all assigned shifts

Patron-first: Place the patron at the center of our efforts.

Integrity: A commitment to the highest standards, values and principles through every action and decision.

Physical Demands

The physical demands described herein are representative of those which must be met by an employee to successfully perform the essential duties. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to use hands to finger, handle and feel tools or objects, reach with hands and arms, talk, and hear.

• The employee is frequently required to stand and walk for extended periods of time.

• The employee is required to sit, stoop, kneel, crouch or crawl. The employee will frequently lift and move up to fifty pounds.

• Specific vision abilities required for this job include close vision, distance vision, peripheral vision, and depth perception.

• The employee must be able to hear with or without a hearing assistance device.

Work Environment

The work environment is varied and may include working indoors (general office conditions, with moderate noise) or outdoors (exposure to weather conditions). Also, it may include exposure to stage lighting effects, and noise associated with those effects or a performance.

The above-mentioned position description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the employee a general sense of the responsibilities and expectations of the position. As the nature of business demands change so, too, may the essential functions of this position.