FOH Supervisor

3 days ago

Naples, Florida, United States The Dock @ Crayton Cove Full time
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Job Summary

We are seeking a highly motivated and hospitable FOH Supervisor to lead our front-of-house team in delivering exceptional guest experiences. This role is ideal for someone with a strong work ethic, excellent interpersonal skills, and proven experience in hospitality operations.

Key Responsibilities

  • Supervise daily FOH operations including host desk, dining room, and guest interactions.
  • Ensure smooth shift transitions and uphold service standards.
  • Manage POS systems and oversee accurate cash handling procedures.
  • Support and train hosts and servers to maintain high levels of hospitality.
  • Resolve guest concerns promptly and professionally.
  • Monitor cleanliness, presentation, and readiness of FOH areas.
  • Collaborate with kitchen and management teams to ensure seamless service.

Preferred Skills

  • Conflict resolution and team leadership.
  • Familiarity with scheduling and shift planning.
  • Ability to multitask and stay calm under pressure.
  • Previous knowledge of OpenTable software

Requirements:

  • Minimum 3 years of experience in the hospitality industry.
  • Proven host desk experience with guest greeting and seating coordination.
  • Proficient in cash handling and POS systems.
  • Prior serving experience in a fast-paced environment.
  • Demonstrated strong work ethic and reliability.
  • Exceptionally hospitable with a guest-first mindset.
  • Ability to lead by example and foster a positive team culture.
  • Able to stand for long periods of time and walk long distances.
  • Able to lift 50lbs

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