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Sales & Customer Experience Lead
4 days ago
Modern Storage Riverdale is hiring.
Modern Storage Riverdale is hiring at one of our newest facilities in Little Rock We are looking for someone who wants to grow with us long-term. You will learn how to convert leads, run day-to-day operations, and deliver a high-end customer experience. If you are good at follow-up, comfortable closing, and take pride in doing things the right way, this role can turn into leadership as we continue to expand.
You will follow up with leads, help customers choose the right unit, and keep the property looking sharp.
Why This Location Is Different
Modern Storage Riverdale is built like a premium retail experience, not a dusty warehouse. Customers notice the difference the second they pull in.
- Covered loading docks for cars and moving trucks, even semi-trucks
- Covered canopies at every door for weather-proof move-ins
- Extra-wide driveways with easy truck access
- Complimentary carts throughout the facility
- Climate-controlled units
- Bright, well-lit interiors with video surveillance
- Business center, conference room, and free package acceptance
- Complimentary Starbucks coffee in the lobby for tenants
- Real humans who answer the phone and actually help people
We serve Riverdale and nearby neighborhoods, including Hillcrest, Heights, Cammack Village, Rivercrest, and Downtown Little Rock.
What You'll Do
- Answer inbound calls and convert leads into move-ins
- Follow up fast and consistently by phone, text, and email
- Tour customers and match them to the right unit size
- Handle reservations, leases, payments, and customer questions
- Sell moving supplies like locks, boxes, and packing materials
- Keep the office and facility clean, organized, and customer-ready
- Walk the property daily and report anything that needs attention
- Track daily activity and results (leads, follow-ups, move-ins)
Who We Want
This role is for someone who likes winning and takes pride in how things look.
- You are confident on the phone and comfortable closing
- You are organized and follow a process
- You show up, you move fast, and you do what you say
- You can stay calm with stressed customers and still get it done
- Sales or customer service experience is a big plus
Requirements
- Must be able to lift 30 lbs (moving supplies)
- Must be able to walk the property and do light tasks
- Comfort with computers and basic systems
- Ability to work rotating weekends (including some Sundays)
- Occasional floating support to another nearby Modern Storage location if needed
Pay and Benefits
- $16 to $17 per hour
- Performance bonus opportunity based on results
- Health, dental, vision, PTO, and 401(k)
The Deal
If you want a clean, professional workplace where effort matters and results get noticed, apply.
To apply: Include 2 lines telling us why you'll be great at follow-up and closing.
Pay: $ $17.00 per hour
Expected hours: 40.0 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person