Team Lead

3 days ago

Aurora, Colorado, United States Planet Fitness - PF Baseline Fitness Full time

Benefits:
  • Employee discounts
  • Free uniforms
  • Opportunity for advancement
  • Training & development


Job Title: Team Lead    

Reports to:       Club Manager

Status: Full Time/Supervisor/Non-Exempt

Job Summary

Responsible for assisting in the oversight of gym operations to ensure positive member experience.

Essential Duties and Responsibilities 
  •  Assist in training and developing staff.
  •   Assist in member service oversight making sure all staff provide great customer experience.
  •   Very involved in front desk related tasks:
    • Answering phone calls in a polite and friendly manner to assist with questions or concerns.
    • Taking info calls.
    • Assist in member check-ins, sign-ups, cancellations, and updating member account information.
    • Great/meet potential members and provide gym tour.
    •   Assist to facilitate member service issues and questions.
  •  Assist with team member management and provide backup support to Club Manager as needed.
  •  Ensuring adherence to all company policies and procedures.
  • Help create and maintain a positive image for the club. 
  • Assist overseeing cleanliness and appearance of gym.
  • Assist in managing marketing efforts. Making sure team members are aware and trained on all current marketing promotions.
  •  Assist in ordering supplies, keeping inventory and tracking reports as needed. 

Essential Behavior Requirements

·       Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer's wants and needs. ·       Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer's perspective) and works together to solve the problem. ·       Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed. ·       Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language. ·       Communication: Ability to maintain timely communication with team members and supervisors to increase productivity and to prevent misunderstandings or disagreements from arising. 

Minimum Qualifications

·       Honesty and good work ethic ·       Strong customer service skills ·       Strong communication, organizational and leadership skills ·       Basic computer proficiency

Physical Demands

·       Standing and walking at least 75% of the shift ·       Talking in person or on the phone at least 75% of the shift ·       Must be able to lift to 50 lbs. less than 30% of the time. 

Benefits

·       Dollars for Scholars Program ·       Employee Appreciation Program ·       Free Membership for self and one family member or friend ·       Team Member Support Team ·       Health, Dental and Vision Insurance ·       Critical Illness Insurance ·       Short Term Disability Insurance ·       Accident Insurance ·       Voluntary Life Insurance ·       Pet Insurance  ·       HSA ·       Advancement Opportunities 

Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness

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