Senior Benefits Manager

It's fun to work in a company where people truly believe in what they are doing. At Dutch Bros Coffee, we are more than just a coffee company. We are a fun-loving, mind-blowing company that makes a difference one cup at a time.

Compensation:

Position Overview:

As the Senior Benefits Manager, you will oversee the organization's benefits programs, working closely with senior management to ensure the design, implementation, and continuous evaluation of health and welfare benefits, as well as mental health initiatives. You will also manage the Benefits Team and collaborate with vendors to guarantee the accurate and timely administration of benefits while providing exceptional customer service. In partnership with other Total Rewards leaders, this role is essential to the development and implementation of Dutch Bros Total Rewards Philosophy and Strategy. The Senior Benefits Manager will build sophisticated benefit insights and understanding to provide consistent benefit programs which align with DB overarching Total Rewards Philosophy and Strategy. This position will maintain knowledge of the latest competitive benefit practices, industry trends, benefit-related legislation, and compliance issues.

Job Qualifications:

• Bachelor's Degree in Business Administration, Human Resources, or similar, or similar years of demonstrated Benefits Administration experience, required.
• Advanced knowledge of benefit function, trends, standard methodologies, and regulatory compliance requirements.
• Ability to integrate the benefits programs as key components of Dutch Bros Total Rewards value proposition for employees
• Ability to build solid relationships and credibility with clients and key decision makers
• Experience leading the benefits function for a fast growing organization

Location Requirement:

This role is located in the Greater Phoenix area. This position is required to be in office 4 days per week (Mon-Thurs); Fridays are optional remote work days.

Skills:

• Benefits Administration
• Compliance
• Data Analytics
• Employee Education
• Vendor Management

Key Result Areas (KRAs):

Benefits Program Management:

• Oversee the organization's benefits programs, including health and welfare benefits and mental health initiatives
• Provide strategic thought leadership to refine and implement the benefit strategy as a part of Total Rewards
• Continuously evaluate and update benefits programs, ensuring they comply with legal requirements and industry standards
• Manage open enrollment processes, leading meetings, drafting employee communications, and transmitting enrollment data to vendors or administrators
• Manage relationships with benefit plan providers, insurers, and other third-party vendors to negotiate contracts, monitor service levels, and control costs
• Own responsibilities for budget and vendor management, contracts, and outsourced suppliers
• Collaborate with leadership and internal/external partners to design and customize benefit plans that meet the needs of employees while controlling costs for the organization

Employee Education and Communication:

• Develop and deliver educational programs for eligible employees, covering benefits enrollment, understanding benefits, and general insurance information
• Create and maintain a mental health education program aimed at destigmatizing mental health disorders and providing access to reputable mental health resources for employees
• Coordinate with various teams to communicate and educate employees regarding benefits and mental health initiatives
• Work closely with business leaders, HR Business Partners, and other COE teams to provide information and support business requirements, benefit philosophy, and policies
• Be responsible for hiring and managing the talent needed to achieve DB goals and initiatives
• Foster enabling conditions for talent to thrive and be accountable for inclusive team culture
• Model and coach equitable decision-making, inclusive behaviors and actions, while addressing escalated issues in a timely fashion

Benefits Team Management and Compliance:

• Ensure that all benefits programs comply with federal, state, and local laws and regulations, including the Employee Retirement Income Security Act (ERISA) and the Affordable Care Act (ACA)
• Monitor the latest competitive benefit practices, industry trends, benefit-related legislation, and compliance issues
• Manage the Benefits Team, ensuring the accurate completion of tasks and providing support as needed
• Ensure all benefits events are reviewed, approved in the system, and troubleshoot complex cases
• Collaborate with other teams to resolve errors and identify process improvement opportunities within the benefits department
• Design, build, implement, and maintain Dutch Bros benefit programs towards establishing benefit policies and guidelines
• Lead benefit projects and initiatives while providing thoughtful partnership on a broad array of benefit issues based on deep experience (i.e., US benefit practices, talent market, diversity/inclusion principles, technology, benefit programs/tools, data analytics, etc.)

Physical Requirements:

• In-Office Environment: Must be able to work in a busy, crowded, and loud office with frequent distractions and interruptions

• Must be able to collaborate in-person with occasional impromptu in-person meetings

• Office Conditions: Adaptability to typical office conditions, which may include exposure to air conditioning, heating, artificial lighting, and varying noise levels
• Mobility: Ability to sit, stand, reach, twist, stretch, and work at a desk for long stretches. Must be able to occasionally move or lift office items up to 25 pounds
• Hearing Requirements: Hearing must be sufficient or correctable to ensure clear understanding of spoken information, including participating in virtual meetings and phone calls. Use of hearing aids or other assistive devices is acceptable if needed.
• Reading and Writing Proficiency: Ability to read and write in English is essential for processing documents, drafting reports, and following up on necessary actions. Proficiency in written communication is required to handle job-related tasks effectively.
• Vision Requirements: Vision must be adequate or correctable to perform essential job duties, such as reading documents on a computer screen and using other visual tools. Use of corrective lenses or other measures to meet visual requirements is expected if needed.
• Technology Proficiency: Must be proficient in operating a computer and other office productivity tools such as printers, scanners, and collaboration software.
• Effective Communication: Must possess strong verbal and written communication skills to interact effectively with team members, clients, and other stakeholders via email, video conferencing, and other in office communication tools.

If you like wild growth and working in a unique and fun environment, surrounded by positive community, you'll enjoy your career with us