Senior Solution Engineer

Overview

Our purpose is to empower organizations to transform the way they work by harnessing the full potential of artificial intelligence. We guide customers through the evolving digital landscape, enabling them to unlock new opportunities, enhance productivity, and deliver exceptional employee and customer experiences. By integrating advanced AI capabilities across devices, cloud platforms, and everyday business applications, we help organizations realize seamless, innovative, and secure solutions that drive sustained growth and success in the AI era.

In this role you will be the Senior Solution Engineer - Dynamics Customer Service & Sales for the enterprise segment for your assigned workload and a member of the sales team that consists of AI Business Process Specialist (SSP), Customer Success Unit (CSU), partners and engineering.

As the Senior Solution Engineer - Dynamics Customer Service & Sales, you will lead AI transformation engagements with Service and Sales domain expertise, preferably with Call Center experience. Your role involves owning the technical win strategy and supporting AI Business Process Sales Specialists (SSP) by forming strong relationships with C-Suite executives, Business Decision Makers (BDMs), and Technical Decision Makers (TDMs). You will help them achieve their goals for product proficiency, roadmap, and compete discussions to secure technical decisions.

Your responsibilities include orchestrating and executing Proof of Concepts (POCs), envision workshops, whiteboarding sessions, and conducting technical demonstrations to showcase the business value of Sales & Service, Copilot Studio, and Line of Business (LOB) AI Agents offerings. You will proactively collaborate with partners early in the sales cycle.

You will be part of a dedicated sales community supported by Account teams, Marketing, Engineering, and Customer Success teams that enable you to drive enterprise-wide adoption of D365 solutions. You will secure competitive wins against key competitors by showcasing Microsoft's unique differentiation, One Microsoft narrative, supporting migration and replacement technical plans, and addressing technical blockers related to Copilot and AI Agents compliance, privacy, and security concerns.

As a Solution Engineer, you will collaborate with SI partners early in the sales cycle to scale technical engagements—such as demos, whiteboarding sessions, and POCs—supporting customers effectively. You will be responsible for increasing Sales & Service revenue by generating new pipeline creation, increased deal velocity and competitive share capture by supporting SSP in addressing technical proof needs.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Advance qualified pipeline revenue by demonstrating solution capabilities, addressing technical proof requirements, and securing the customer's solution design endorsement.
• Owns the technical win strategy for each opportunity. Engage with Business Decision Makers (BDMs) and Technical Decision Makers (TDMs) to translate their priorities and goals to solution vision by addressing business challenges, prioritized with business value and by leveraging deep Dynamics 365 Sales & Service expertise to secure technical decisions.
• Orchestrates customer envisioning workshops, whiteboard design sessions, and compelling technical demos across Dynamics 365 Sales & Service, Copilot Studio, AI Agents.
• Leads proof-of-Concept engagements for high-priority scenarios, documenting POC outcomes and mapping customer solution requirements. Translate these findings into detailed technical plans – including migration pathways to D365, recommended migration tools – with clear milestones and risk mitigation strategies, captured in a Technical Close Plan for seamless hand-off to SI partners.
• Showcases Microsoft's unique value in AI-powered business process D365 solutions to win technical decisions against major competitors. Anticipate and address technical blockers – such as AI-related compliance, privacy, or security concerns – early in the sales process, developing mitigation plans that instill confidence in D365 solutions.
• Leverages the Microsoft partner ecosystem to enhance and scale solution delivery from early stages to assist with complex demos, POCs, and solution builds, ensuring their industry or domain expertise complements the sales strategy. Orchestrate co-selling and co-innovation with partners (including FastTrack, and ISV providers).
• Works closely with the Customer Success Unit (CSU) and deployment teams to ensure customers realize value from their Dynamics 365 investments. Secure a clear deployment plan for every deal, including agreed success metrics and adoption milestones. Drive early adoption of high-value, consumption-based features like Copilot Studio and Dynamics 365 AI Agents by capturing usage intent during pre-sales and incorporating it into the Technical Close Plan.

Qualifications

Required Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Engineering or related field AND 4+ years technical pre-sales or technical consulting experience
• OR equivalent experience.

Preferred Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Engineering or related field AND 8+ years technical pre-sales or technical consulting experience OR equivalent experience.
• Solution pre-sales for business applications and/or SaaS-based company or similar technology
• 4+ years' experience with Dynamics 365 Sales & Service Solutions, AI agents (like Copilot Studio), Power Platform or competing solutions.
• 2+ years of experience with Call Center solutions.

Digital Solution Engineering IC4 - The typical base pay range for this role across the U.S. is USD $106,400 - $203,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $137,600 - $222,600 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process.