General Manager/Professional Organizer

About Us

Please read through the full job posting and requirements before applying We don't want to waste your time, and we don't want ours wasted either.

Position Hiring:

• General Manager

Location: Greater Fort Worth

Pay: $22-$28/hour (depending on experience)

Type: Full-time only

Pay Schedule: Weekly

At Unboxed, we're not just an organizing company — we're building the top organizing and packing/unpacking service in Fort Worth. Our work transforms homes and lives during big transitions

We're hiring a General Manager who can lead, grow, and take ownership of our day-to-day operations. This is a high-leverage role — your leadership will directly determine the quality of our client experience, the performance of our contractors, and the growth of the business.

If you're an A-player who thrives in leadership and loves building a high-performance team, this role is for you. Experience in professional organizing, moving/packing, or a similar service business is a big plus.

What You'll Do (Duties)

• Lead the Team: Recruit, train, and onboard organizers to maintain the highest service standards.
• Client Experience: Be the go-to person for clients — inquiries, scheduling, and problem-solving. Ensure every client feels valued and cared for.
• Scheduling & Logistics: Keep the calendar organized, jobs confirmed, and contractors dispatched with clear instructions.
• Drive Growth: Look for creative and unique ways to expand the business. Help convert new leads into recurring clients, upsell services, and support marketing initiatives. Be the face of social media and content for the company
• Accountability: Track performance, enforce standards, and report weekly results to ownership.

What We're Looking For (Ownership Mindset)

You'll thrive here if you:

• Care deeply about excellence and the impact of your work on clients' lives.
• Have leadership experience in organizing, moving/packing, or another service industry.
• Take full responsibility for outcomes — client satisfaction, team performance, and business growth.
• Are an excellent communicator with strong relationship-building skills.
• Operate with integrity, initiative, and professionalism.
• Strive to get better every week — and hold others to the same standard.
• Show up with resilience, positivity, and focus even on tough days.

We want a General Manager who owns the results — not someone who just checks boxes.

What Growth Looks Like Here (Progression)

We treat our leaders like professionals and reward results. Growth for this role means:

• Increased responsibility as the company scales.
• Opportunities to oversee more contractors and larger projects.
• Performance-based raises and potential for profit-sharing or bonuses.
• A long-term leadership path in a company with big ambitions.

How We Invest in You

• Paid training to get you confident with our systems and standards.
• Paid time off and performance incentives
• A role where your leadership makes a measurable impact on clients and the business.
• A supportive culture built on accountability, respect, and continuous improvement.
• Opportunities to shape systems, standards, and the company's future.

Qualifications

• 3+ years of management experience, ideally in home services, hospitality, logistics, or related fields
• Strong leadership and people-management skills
• Excellent communication and problem-solving abilities
• Highly organized, detail-oriented, and able to juggle multiple priorities
• Tech-savvy (comfortable with scheduling software, CRMs, spreadsheets, etc.)
• Customer-service oriented, with a professional and approachable demeanor
• Problem solver who can bring ideas on how to solve an issue
• Valid driver's license and reliable transportation
• Ability to lift 50 pounds
• Must pass a background check
• Reliable transportation and valid driver's license.
• Located in the Greater Fort Worth area

If you're ready to lead a team, deliver excellence, and help build the #1 organizing service in greater Fort Worth, apply today.

We are a new professional organizing and packing/unpacking company dedicated to helping clients create calm, functional, and clutter-free living spaces.

Our services range from organizing homes and offices to packing/unpacking support and specialty projects. We are growing quickly and are looking for a motivated General Manager to lead our team, streamline operations, and deliver excellent client experiences.

Position Overview

Exciting opportunity to gain experience and help build a business.

The General Manager will be an integral part of the team and success of the business. They will oversee daily business operations, manage staff, and ensure projects run smoothly and efficiently. This role requires a strong leader with exceptional organizational skills, business acumen, and a customer-first mindset. The ideal candidate has experience in service-based businesses, thrives in dynamic environments, and is excited to help grow a company that makes a difference in people's lives.

Key Responsibilities

• Oversee daily operations, scheduling, and workflow for organizing, packing, and home projects
• Hire, train, and manage staff to ensure high-quality service delivery
• Build and maintain strong client relationships, ensuring a positive and professional experience
• Implement systems and processes to improve efficiency and scalability
• Collaborate with ownership on strategic planning, growth initiatives, and marketing efforts
• Ensure compliance with safety standards and company policies
• Help clients organize their homes or businesses
• Help clients pack and unpack their homes
• Help clients set up and tear down decor for the holidays
• Be the face of social media and content for the company
• Look for creative and unique ways to expand the business

Job Type: Full-time

Base Pay: $ $28.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off
• Paid training

Work Location: Hybrid remote in Fort Worth, TX 76110